Medical Assistant Customer Service

TABITHA PACKER

Mobile, AL, *****

************@*****.*** / 251-***-****

SUMMARY

Personable Medical Assistant bringing 15 years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.

SKILLS

Privacy and confidentiality

Medical Records Management

Medical Billing

Immunization Administration

First-aid and CPR

Medical Terminology

Medication Administration

Patient Scheduling

HIPAA Compliance

Electronic Health Records Management

Patient Assessments

Insurance Verification

Clinical applications

Clinical Documentation

EXPERIENCE

Registered Medical Assistant / USA Health System - Mobile, AL 12/2018 - 05/2024 Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.

Educated patients about medications, procedures and physician's instructions. Prepared treatment rooms for patients by cleaning surfaces and restocking supplies. Contacted pharmacies to submit and refill patients' prescriptions. Maintained clinical records according to HIPAA regulations. Personal Care Assistant / Home Instead Senior Care Home - Mobile, AL 07/2019 - 10/2020 Made beds, swept floors and sanitized surfaces to support activities of daily living. Maintained daily living standards by assisting clients with personal hygiene needs. Provided ongoing compassionate patient care for each client. Reported concerns to nurse supervisor to promote optimal care. Assisted with meal planning to meet nutritional plans. Laundered clothing and bedding to prevent infection. Transported patients to medical, dental and personal care appointments. Educated family members about proper techniques for caring for the client at home. Registered Medical Assistant / Franklin Primary Health Center - Mobile, AL 03/2008 - 06/2016 Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.

Educated patients about medications, procedures and physician's instructions. TP

Prepared treatment rooms for patients by cleaning surfaces and restocking supplies. Maintained clinical records according to HIPAA regulations. EDUCATION AND TRAINING

Remington College-Mobile - Mobile 03/2008

Lillie B. Williamson - Mobile, AL 05/2004

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