Property Manager Customer Service

Janet Lowe

Dallas, TX ***** 469-***-**** ***********@*****.***

Professional Summary

Goal-oriented manager with distinguished experience in Sales and Healthcare industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. I am committed to streamlining procedures while optimizing employee talent.

Skills

●Sales Communication Patience

●Invoicing Collecting Rent Leasing Agreements

●Editing Organization Property Marketing

●Scheduling Customer Service

●Sales Reporting

●Spreadsheets

Work History

Property Manager, 10/ 2021 - Present

Perfect & Bonita Living, LLC – Dallas, Texas

●Advertising and filling vacancies, obtaining referrals from existing tenants, and processing applications.

●Processing housing applicants and recertification via Bob.AI platform.

●Promoting and showing properties to prospective tenants, interviewing, qualifying and placing them.

●Negotiating and enforcing leases, collecting rents, and handling late payments and evictions both at the JP and Appeal level

●Maintaining and securing premises, overseeing maintenance and repairs, and inspecting units.

●Resolving tenant complaints.

●Attending Neighborhood Watch meetings with Dallas Police.

●Establishing rental rates by surveying local rental rates and calculating costs and profit goals.

●Complying with housing regulations for various county housing authorities.

Rep. Patient Advocate I, 10/2020 - 10/2021

CCS Medical - Farmers Branch, Tx

●Obtain and process the authorizations for reorders

●Resolve patient issues and ensure accurate reorders processing via phone

●Ensure patients have all required medical documentation to permit billing of services as assigned

●Maximize patient base retention

●Maintain a strong understanding of medical documentation, insurance requirements and manufacturer

Sales Administrator, 03/2016 to 4/2020

Atrium Hospitality – Richardson, TX

● Tracked trends and suggested enhancements that would both challenge and refine the company's product offerings.

●Attended weekly meetings with the VP of Sales to discuss strategies.

●Identified new targets, developed new business opportunities, and presented product lines to customers.

PBX Operator, 12/2015 to 03/2016

Renaissance Hotel JQH – Richardson, TX

●Created and maintained company phone directory with current extensions and staff information.

●Coordinated general corporate messaging and voicemail for the organization.

●Managed quality assurance program, including on-site evaluations, internal audits, and customer surveys.

Time and Labor Editor, 07/2012 to 12/2015

Parkland Memorial Hospital – Dallas, TX

●Coordinated bi-weekly payroll for up to 400 personnel.

●Produced documentation and reports regarding payroll activities.

●Investigated and resolved variances and employee claims.

●Provided subject matter expertise to management and employees regarding payroll issues.

Health Unit Coordinator, 04/2003 to 07/2012

Parkland Memorial Hospital – Dallas, TX

●Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.

●Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.

●Provided care for the patient unit, coordinating day-to-day hygiene, feeding and quality of life functions.

●Offered patients and patrons information on various immunizations including flu, DTaP and HPV vaccines.

Education

Some College (No Degree): Computer Science

Louisiana Tech University - Ruston, LA

Certifications

●All Lines

●Adjusting 101

●Xactimate

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