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Human Resources Customer Service

Location:
Chicago, IL
Posted:
November 23, 2024

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Resume:

LEIDIMAR GONZALEZ

**** * ****** **** **, Zip Code 60634, Chicago, Illinois

+1-773-***-****

**********.**@*****.***

PROFILE

Graduate in Human Resources Administration with work experience in the field of administration and accounting, specialized in the area of Human Talent with knowledge of Administration processes in accordance with the laws, policies, standards and procedures established by the company through optimal use of the technical and economic resources of the Organization. Professional with extensive leadership and team management skills with ease of learning, dedicated to providing service and customer service, in constant professional development with the aim of achieving success in the proposed work objectives.

PROFESSIONAL EXPERIENCE

AMERICA BACK OFFICE (ABO)

On-site manager - HR Generalist

Manage compensation and benefits plans. Payroll, Bonds.

Assist in recruitment and talent acquisition processes.

Conduct employee onboarding processes and help organize training and development initiatives.

Provide support to employees on various Human Resources related topics. In addition to solving any problem that may arise.

Promote Human Resources programs to create an efficient and conflict-free workplace.

Assist in the development and implementation of Human Resources policies.

Perform tasks related to performance management.

Host quarterly and annual employee performance review sessions.

Maintain employee records and files in electronic or paper format.

Improve job satisfaction. Diligently solving problems, applying new advantages, and organizing team-building activities.

Guarantee compliance with labor regulations.

PRIMARY STAFFING Chicago, Illinois

Recruiter Coordinator

Prepare a profile of the ideal candidate, in order to use it as support.

Establish a source of candidates, on social networks, job fairs, job boards, universities.

Keep vacancy information updated in digital media advertisements.

Establish recruitment requirements, studying the plans, mission, vision and values of the organization or company.

Meet with the different areas of the company to discuss the needs of their vacancies.

Process applications, evaluate resumes, select and interview candidates.

Use new communication channels to attract candidates.

Determine the candidate's requirements, work experience and academic training.

PDVSA, VENEZUELA OIL

Human Resources Administrator

•Training, recruitment and selection of personnel.

•Payroll and everything related to Human Resources .

•Report writing.

•Management of the Organic Labor Law of Men and Women Workers (LOTTT Venezuela).

•Oil Contract.

•Management indicators.

•Budget Planning and Control.

•Coordination and Logistics.

•Work Team Management.

•Inventory Control.

•Procurement of Materials.

•Events and Logistics Coordinator

•Management of PDVSA laws and regulations.

COURSES CARRIED OUT (TRAINING)

Course name

Institute

Country

Completion year

Hours

Coursed

Calculation of the Cost Factor Associated with Salary under LOTTT and the Petroleum Collective Convention 2011-2013

Ethics and Development, CA

Venezuela

2013

32

Gadet

Petróleos de Venezuela, SA

Venezuela

2012

8

Basic Siret

Petróleos de Venezuela, SA

Venezuela

2012

8

Strategic HR Planning

Serconett, CA

Venezuela

2012

16

Hiring Training Plan

Petróleos de Venezuela, SA

Venezuela

2011

24

Contract administration

Petróleos de Venezuela, SA

Venezuela

2011

16

ISO 9001:2008

Petróleos de Venezuela, SA

Venezuela

2011

8

Vehicle Driving Safety

Petróleos de Venezuela, SA

Venezuela

2011

16

Design of Training Plans and Programs

Serconett, CA

Venezuela

2011

24

SAP Budget Management

Petróleos de Venezuela, SA

Venezuela

2008

24

Budget Formulation and Control

MM Training, CA

Venezuela

2008

24

Mission, vision and values

Events and Personnel Development EDEPSA, CA

Venezuela

2007

8

Public Speaking and Leadership

Venezuela Project

Venezuela

2002

18

SKILLS AND ABILITIES

•Management of the Avionte System . TimeCo

•Systems management Backoffice .

•Management of the Rapid- Card system .

•Knowledge of group or work team management.

•Management of Wold Systems Office.Excell

•Management of DHS accounting system.

•Good Presence.

•I work under pressure.

•Ease of Learning.

•Diploma in Human Talent Management, Polytechnic of Colombia.

•Accounting assistant, billing, accountability, accounts, among others

•English at Wilbur Wright College Currently .



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