Customer Service Representative

KHAMILIA SMITH

********.*****@*****.*** 213-***-****

Summary

Accomplished and energetic customer service representative with a solid history of achievement in customer service. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Microsoft Office, problem solving and sales.

Skills

Strong written and verbal communication

Effective analytical, reasoning and problem solving skills

Customer service, telemarketing and retail

experience

Superior organizational and Multitasking skills

Experience

Makeup Artist/ Stylist/ Sales 02/2012 to Current

Kreative L Styles – Atlanta, GA.

Communicating with clients to clarify visual requirements.

Ensuring continuity in hair and make-up.

Demonstrating and implementing a practical understanding of lighting, the photographic process, colors and the impact of special effects/make-up processes on the skin.

Sourcing, budgeting and ordering materials and equipment from specialist suppliers. Customer Service Rep. CSR 01/2011 to 05/2013

Alorica – Marietta, GA.

Answered phones on prompt about product and service questions and suggested information about other products and services.

Opened customer accounts and maintained customer records by updating account information.

Resolved product or service problems by clarifying customer's complaint; determined the cause of the problem; selected and explained the best solution to solve the problem efficiently and courteously.

Made corrections or adjustments to accounts while following up to ensure resolution of customer problems.

Prepared product or service reports by collecting and analyzing customer information. Sales Associate 03/2009 to 12/2010

New York and Company – Newport News, VA.

Provided excellent customer service to the customers by greeting, answering all concerns efficiently, and completing all transactions in a timely manner.

Held a cashier position handling all cash and credit card transactions, maintained a clean stock room, cleaned and maintained a well-organized sales floor, handled, sorted and prepped freight for floor sales.

Sold company credit card to all customers to reach a daily goal for company. Office Assistant 06/2007 to 12/2010

HUD Housing Newport Harbor – Newport News, VA.

Helped children living in low-income housing with their homework, including; math, reading and writing.

Helped sort and give away free lunch meals on a daily basis for all of the children, chaperoned and helped set up and clean up all neighborhood events.

Organized and maintained a clean office space, typed and filed information as needed under manager's request, answered Office phone, greet and supply customers with applications, fax and copy important paper. Education

KHAMILIA SMITH

Los Angeles, CA ********.*****@*****.*** 213-***-**** High School Diploma: Jun 2009

Hampton High School - Hampton, VA

Gordon College - Barnesville, GA

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