Sales Representative Call Center

QT

QUILLON THOMAS

**********@*****.*** 762-***-**** Augusta, GA 30906

Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Productive call center representative with several years of experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Recognized for consistently earning top customer satisfaction ratings. Flexible customer service representative offering several years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients. Personable, friendly and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction. Lead prospecting

Account development

Sales closing

Network development

Systems and software expertise

Cold-calling

Sales consultation

Call logging

Calm disposition

Complaint resolution

Account updating

Record preparation

Logging call information

E-commerce

Inbound phone calls

Gathering information

CRM system expert

Brand representation

Call control skills

Call handling

Sunpro Solar Augusta, GA

Sales Representative

10/2017 - 11/2024

Organized client visits, presentations, product demonstrations and trade shows.

Analyzed customer feedback to improve products and services. Provided technical support for customers using the company's products or services.

Maintained accurate records of all sales and prospecting activities. Researched competitors' products, prices, and sales techniques. Created detailed reports on daily, weekly, and monthly sales activity. Conducted market research to identify potential customers and their needs. Generated new sales leads through cold calling and networking activities. Negotiated pricing contracts with customers to maximize profits. Tmoblie GA Adhered strictly to all applicable laws and regulations pertaining to Summary

Skills

Experience

Call Center Representative

02/2014 - 09/2017

customer privacy rights.

Developed effective working relationships with team members across multiple departments.

Attended regular training sessions on updates and changes within the industry or organization.

Stayed current on relevant product and service offerings as well as competitor pricing models.

Participated in daily huddles with team members in order to discuss common goals and objectives.

Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.

America's Remanufacturing GA

Call Center Representative

03/2010 - 01/2014

Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Answered, screened and processed high volume of calls daily with call management system and web-based communications.

Engaged actively with callers, confirming or clarifying information and diffusing anger.

Navigated through computer systems to review information and respond appropriately to callers.

Monitored call queues in order to prioritize incoming calls by urgency or importance level.

Identified opportunities to improve policies and procedures related to customer service operations.

Updated customer accounts, addresses and contact information within call management databases.

Maintained strong call control and quickly worked through scripts to address problems.

High School Augusta, GA

High School Diploma

Education and Training

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