Call Center Administrative Assistant
Resume:
Kasey Leigh
Administrative Assistant / CSR
**************@******.***
OVERVIEW Experienced office assistant dedicating more than 20 years to supporting associates and consumers in a variety of markets. Meticulously organized and able to work independently in any setting. Strong communication skills with a compassionate and empathetic approach to customer care.
EXPERIENCE
TTEC 2022- 2024 Remote Call Center Agent
Contracted with FEMA project to assist disaster survivors in receiving aid during hurricane season.
Joined back-office staff to reconcile prepaid debit card claims filed against Bank of America and regarding Covid
unemployment benefits.
Promoted to QA during Bank of America project to ensure quality and accuracy for claims team.
Teleperform
ance
2021- 2022 Remote Call Center Agent
Remotely assisted Medicare patients insured through United Healthcare.
Resolved caller concerns using newfound knowledge of government programs and the healthcare industry.
Learned to navigate a multitude of online tools and systems while effectively handling a high volume of inbound and outbound calls.
Oso
Cannabis
Company
2020-2021 Budtender
Provided information and product sales to medical marijuana patients in accordance with HIPAA and other government policies.
Demonstrated accuracy in cash handling and bank
transactions, as well as in receiving merchandise and assisting with inventory control.
Creatively promoted business using menu design and store atmosphere.
EDUCATION Eastern New Mexico University
2012- 2015 No degree
Studied accounting at ENMU College of Business.
SKILLS Microsoft Office / Typing / 10-key / Inventory / Checks and Balances
/ Customer Service / Call handling / Cash Transactions / Research REFERENCES Available upon request.
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