Customer Service Specialist
Resume:
Laressa Maynard
Summary
Self-motivated professional with a proven track record of managing
administrative operations. Proficient with Microsoft Excel, Word, and PowerPoint. Forward-thinking professional with a deep understanding of customer service, who operates with efficiency and civility and is personable and friendly. Proven history of increasing customer satisfaction with a solutions-oriented, positive attitude. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer satisfaction, and a confident communicator, fluent in English and Spanish. Recognized for consistently receiving excellent customer feedback. Offering great computer, customer service and collaboration skills. Works well with all staff, visitors, and office vendors and safeguards confidential information.
Experience
Concierge December 2023
The Georgetown Inn - Washington, DC
● Making reservations for guests.
● Recommending local restaurants and bars where they can enjoy themselves.
● Checking in packages from Ups or Amazon for guests.
● Assist guests with transportation when they are in need. Guest service Specialist March 2022-Nov 2023
Howard University Hospital - Washington, DC
● Welcome patients when they arrive and ask for identification.
● Direct patients in or guide them to their location in a proper manner.
● Help visitors locate patients who are admitted to the hospital.
● Answer phone calls and transfer them to the right facility in the hospital.
Customer Service Associate l March 2020 - May 2022 Wawa Food Markets - Washington, DC
• Delivered fast, friendly and knowledgeable service for routine questions and guest complaints.
• Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication. Washington DC, 20019
**************@*****.***
SKILLS
● Call Documentation
● Time management
● Multitasking
● Excellent Attention to
Details
● Flexibility
● Communication
● Proficient in Microsoft
& Excel
● Teamwork
● Customer Assistance
and Interactions
● Bilingual
References
Felicia Taylor, English
Teacher 971-***-****
F .******@*********.***
Former Academic Services
Coordinator/ mentor
Brooke Lacock
Brookelacocknisly@larche-G
WDC.org
Supervisor
Lashon Pettie
*******@******.***
Coworker
• Trained new hires on products and services, best practices and protocols to reduce process gaps.
• Upheld quality control policies and procedures to increase customer satisfaction.
• Performed needs analysis and presented options based on findings to help customers make decisions.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Front Office Intern Sept 2018 - Jan 2021
L’Arche Greater Washington - Washington, DC
● Managed office inventory by maintaining documentation of stock.
● Coordinated office activities to streamline operations and promote compliance with organizational policies.
● Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
● Assisted with various clerical tasks and handled logistics for meetings and special projects.
Front Desk Intern Sept 2017- May 2018
Washington Jesuit Academy - Washington, DC
● Respond to inquiries from staff members, students, and the general public.
● Sorted and distributed incoming mail
● Answered phone calls and transferred them to my boss.
● filed and scanned papers that were needed for the students.
● Maintained an organized and secured office environment.
● Directed guests to their location in a proper manner.
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