Customer Service Qatar Airways
Resume:
Education: Completed-**18
Matric certificate: DIPLOMA
SCHOOL: NOORDWYK
SECONDARY SCHOOL
SUBJECTS:
ENGLISH
AFRIKAANS
MATHEMATICS
TOURISM
ECONOMICS
BUSINESS STUDIES
LIFE ORIENTATION
ZAKIYAH LAHRI
065******* LAHLAHRI
*******.******@*****.***
JOHANNESBURG
PROFESSIONAL SUMMARY
Are you looking for a results-driven sales professional with over five years of experience in customer-facing roles? How about driving revenue growth and sales conversion rate through effective lead generation and personalized sales approaches? Well, look no further because I have it all with a proven track record of optimizing sales and marketing strategies, leveraging CRM systems, and managing KPIs to boost team performance. I am highly proficient in sales strategy development, lead generation, B2B appointment settings, account management, compelling verbal and visual presentation skills, content creation, media management, marketing, negotiation AND closing skills. Tech-savvy and proficient in the Microsoft suite; I bring administrative expertise to the table! Dedicated to staying up-to-date with industry trends (if I am not setting them of course), continuously identifying and capitalizing on new sales opportunities. Known for being neat with a professional appearance and courteous demeanour, strong work ethic, and passion for people, all while running in heels and having excellent cooking skills!
WORK HISTORY
08/08/2023 – 14/03/2024 (RESIGNED DUE TO FAMILY EMERGENCY) SALES AND MARKETING EXECUTIVE ATTENDANT
QATAR AIRWAYS
Drive sales of merchandise through effective promotion and customer engagement while reaching monthly targets.
Crisis management and client support services in person or telephone.
Tele/direct sales and marketing of luxury goods and services to clients online, in person and B2C/B2B space. (Signature /designer cosmetics, beauty products, designer merchandise, luxury car rentals, holiday packages etc.)
Social media marketing and brand management with conducting demos and presentations.
Deliverance of performance reports ( KPI’s and data metrics with use of CRM software and admin tasks).
Management of existing client base while building prospective client base through lead generation and COLD outreach online/in person
Deliverance and execution of FIRST AID equipment for emergencies. 02/04/2022 – 01/05/2023 (RESIGNED DUE TO OPPORTUNITY GROWTH) MEDICAL RECEPTIONIST
DHESMED
Handling customer queries and complaints
Driving sales in the practice using effective marketing strategies for promotional services or vouchers.
Planning, organising and filing/ recording company documents.
Arranging meetings, responding to emails and answering calls.
Greeting, directing and informing customer walk ins.
[SALES AND MARKETING EXECUTIVE]
01/08/2021 – 31/03/2022 (RESIGNED DUE TO OPPORTUNITY GROWTH) SALES REPRESENTATIVE
NIKE, SANDTON CITY
Achieving monthly sales targets through proactive promotion and selling of sporting merchandise.
Providing detailed information about products to assist customers in making informed purchasing decisions.
Addressing customer inquiries and resolving concerns to ensure a positive shopping experience.
Utilized KPI’S and metrics to measure and improve sale performances.
Additional
Information
Nationality: South African
Own Transport: Yes
Remote set-up: yes
COMPUTER SKILL SET
ANSTRENGTHS
MICROSOFT OFFICE SUITE
(WORD, EXCEL,
POWERPOINT,OUTLOOK)
VIRTUAL MEETING PLATFORMS
(ZOOM, SKYPE, CALENDLY,
TEAMS)
CRM SOFTWARE (SALESFORCE,
KPI TRACKING SHEET AND
CUSTOM CRM SOFTWARE)
DATA ENTRY
ONLINE NAVIGATION
CLOUD STORAGE (GOOGLE
DRIVE, ONE DRIVE)
BASIC TROUBLE SHOOTING AND
SOFTWARE INSTALLATIONS
ETC.)
EFFECTIVE VERBAL AND
ORAL PRESENTATION
SKILLS
OPERATING SYSTEMS
(MICROSOFT, LINUX,
OPERA)
GRAPHIC DESIGN (CANVA,
GIMP)
MEDIA APPLICATIONS
(LINKEDIN, INSTAGRAM,
TIKTOK ETC.)
COMMUNICATION
APPLICATIONS (EMAIL,
DIRECT MESSENGER, CALLS)
Contact this candidate