Customer Service Medical Billing

Latoya A. Price

District Heights, MD *****

Email: **********@*****.***

Home/Cell: 240-***-****

Overview: Energetic, proactive, and dedicated employee proficiency with various IM/IT systems in administrative assisting functions in a personnel office setting and medical billing/coding used by health care facilities, that is analytical and enjoys solving problems. Provides excellent skills communicating with the internal and external customer. Promotes and encourages a high team working environment and can work well with the public. Works well under pressure and enjoys a good challenge and can meet deadlines as required. Worked in multiple setting to include Medical Services and customer base private industries. Type 50wpm, Fluent in Microsoft Systems.

Work Experience

●Mail Handler

03/2020- Present

USPS

Capitol Heights, MD 20735

The United States Post Office is dedicated to getting millions of people their packages and mail daily. We are dedicated to customer service. This is a temporary holiday position with the opportunity to possibly return.

●Load and unload trailers transporting mail and packages.

●Scan mail and packages into data base for customers to track.

●Sort mail and packages

Mail Handler Assitant 11/2019- 03/2020

USPS

Capitol Heights, MD 20735

The United States Post Office is dedicated to getting millions of people their packages and mail daily. We are dedicated to customer service. This is a temporary holiday position with the opportunity to possibly return.

●Load and unload trailers transporting mail and packages.

●Scan mail and packages into data base for customers to track.

●Sort mail and packages

Warranty Service Specialist 08/2018- 11/2019

Heartline Fitness Systems, Inc.

Rockville, MD 20855

Heartline Fitness is a “service first” company, whose promise is to market and provide the highest quality fitness solutions available.

●Answer incoming calls, greeting the customers or field technician, providing information as needed.

●Manage and execute all warranty request received by email or phone.

●Responsible for setting up all warranty case jobs and creating the service order for each job.

●Invoice all completed warranty jobs.

●Responsible for the management and tracking of any equipment/ parts ordered for warrant purpose.

●Setting all appointments to complete warranty work.

Medical Program Specialist 09/2017-08/2018

Covance- Temporary Assignment

Gaithersburg, MD 20878

A global contract research organization and drug development services company that has helped to bring 49 of the top 50 of the best selling drugs available today through its full spectrum of nonclinical, clinical and commercialization services.

●Answer incoming calls, greeting the patients or healthcare provider, providing information as needed.

●Benefit/ insurance verification

●Patient/ Healthcare provider portal training

●Data entry

Administrative Specialist/Dispatch Operator/Sales 05/2009 - 04/2017

Remodel USA/Home Advisory

Capitol Heights, MD 20743

For a well-known home improvement company staff of 200 monitor, supervise, and evaluate work activities and goals on administrative and quality procedures of a sales team.

• Provide administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

●Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.

●Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.

●Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.

●Relay or route written or verbal messages. Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. Place telephone calls or arrange conference calls as instructed.

●Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.

●Recommend products to customers, based on customers' needs and interests.

●Answer customers' questions about products, prices, availability, product uses, and credit terms.

●Estimate or quote prices, credit or contract terms, warranties, and delivery dates.

●Plan and prepare advertising and promotional material to increase sales of products or services, working with customers, company officials, sales departments, and advertising agencies.

●Gather and organize information to plan advertising campaigns.

●Confer with clients to provide marketing or technical advice.

●Direct, motivate, and monitor the mobilization of a campaign team to advance campaign goals.

●Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.

Administrative Medical Assistant/Medical Records 03/2009 - 06/2010

Prince George Cardiovascular Clinic

Riverdale, MD 20737

●Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.

●Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.

●Maintain medical records, technical library, or correspondence files.

●Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.

●Use computers for various applications, such as database management or word processing.

●Answered multi-line telephone and give information to callers, take messages, or transfer calls to appropriate individuals.

●Create, maintain, and enter information into databases.

●Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.

●Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.

●Protect the security of medical records to ensure that confidentiality is maintained.

●Review records for completeness, accuracy, and compliance with regulations.

●Retrieve patient medical records for physicians, technicians, or other medical personnel.

●Assign the patient to diagnosis-related groups (DRGs), using appropriate computer software.

●Process patient admission or discharge documents.

●Scheduled patient appointments and procedures for Femoral Popliteal and Thoroscopy

●Processed patient billing sheets; patient pre-authorizations (Venous Ablation, MRI, CT)

●Processed referrals and prescriptions (Call in and Mail Order)

●Collected co-payments and verified insurance benefits

●Filed and organized patients’ charts and chart purging

●Processed and tracked daily charts for providers signature

●Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.

●Interview patients to obtain medical information and measure their vital signs, weight, and height.

●Show patients to examination rooms and prepare them for the physician.

●Prepared exam rooms and sterilized equipment

Externship – Medical Billing/Coding (200 HRS) 03/2008- 02/2009

Providence Hospital

Washington, DC 20017

●Obtain accurate reimbursement for healthcare claims.

●Utilize specialized medical classification software to assign procedure and diagnosis codes for insurance billing.

●Reviewed claims data to ensure that assigned codes meet required legal and insurance rules and that required signatures and authorizations are in place prior to submission.

●Conducted medical records research and corresponds with insurance companies and healthcare professionals to resolve the issue.

●Handled patient’s registration; entered geographic and insurance data.

●Posted, recovered, and adjusted more than $500,000 in charges.

Senior Administrative Assistant 06/2005-05/2007

AARP Services Inc.

Washington, DC 20049

For a Senior Vice President:

●Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

●Resolve customer complaints or answer customers' questions regarding policies and procedures.

●Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.

●Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.

●Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.

●Processed payroll for staff.

●Maintained calendar and meetings.

●Coordinated travel arrangements.

●Created spreadsheets, charts and graphs.

●Created and maintained filing systems.

●Overseen incoming and outgoing mail.

●Overseen the maintenance of A/R accounts.

●Handled all invoices.

●Updated databases in Excel and Access.

EDUCATION/TRAINING/CERTIFICATIONS

Graduated - Medical Billing and Coding Program, 2011

Everest College, McLean VA

3.86 GPA (Presidents Dean List

Certified Medical Billing/Coding Specialist, 2012

Everest College, McLean, VA

Certified Emergency Medical Technician (EMT), 2007

Prince Georges Community College, Largo MD

Contact this candidate