Customer Service Mental Health
Resume:
Sam Bowden
Terre Haute, IN *****
****************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Club Maker
Fairway Custom Golf-Terre Haute, IN
March 2024 to November 2024
• Provided exceptional customer service to golfers, assisting with product selection and answering inquiries about equipment and accessories
• Demonstrated extensive knowledge of golf products, including clubs, balls, apparel, and accessories
• Built strong relationships with customers through personalized interactions and follow-up communication
• Assisted in merchandising displays to ensure a visually appealing presentation of golf products
• Collaborated with the store management team to develop strategies for increasing sales and improving customer satisfaction
• Performed inventory management tasks such as receiving shipments, conducting stock checks, and replenishing merchandise on the sales floor
• Utilized point-of-sale systems to process transactions accurately and efficiently
• Resolved customer complaints or issues promptly and professionally, ensuring high levels of customer satisfaction at all times
• Performed repairs on a variety of clubs, including drivers, irons, and putters
• Utilized industry-standard tools and equipment to repair damaged head, shafts, and grips
• Inspected repaired clubs for quality assurance before final delivery to customers
• Maintained a clean and organized work area while adhering to safety protocols at all times Delivery Driver
Papa John's-Terre Haute, IN
June 2020 to May 2024
• Adhered to all traffic laws and regulations while operating company vehicles
• Ensured the safe handling and transportation of fragile or perishable items
• Managed delivery routes effectively to optimize efficiency and minimize fuel consumption
• Collaborated with dispatchers to coordinate daily delivery schedules
• Provided excellent customer service by addressing inquiries and concerns promptly and professionally
• Performed routine vehicle inspections before each shift to ensure proper functioning of brakes, lights, tires, etc
• Utilized GPS navigation systems or maps to determine optimal routes for deliveries Mental Health Technician
Harsha Behavioral Center-Terre Haute, IN
July 2021 to April 2022
• Provide care to patients in a manner that promotes safety, comfort, and a therapeutic environment
• Assist patients with activities of daily living; attend to patient behavioral problems and provide assistance in crisis intervention, as needed
• Chart patient observations
• Maintain confidentiality of patient records
• Attend and participate in group sessions, in-service education, and staff meetings
• Perform miscellaneous job-related duties as assigned
• Provided compassionate and empathetic care to patients with mental health disorders
• Assisted in the assessment and evaluation of patients' mental health conditions and progress
• Monitored and documented patients' behavior and vital signs, ensuring accurate and timely record- keeping
• Implemented and followed treatment plans and interventions under the supervision of clinical staff
• Escorted and supervised patients during activities, meals, and group therapy sessions
• Assisted patients with daily living activities, including personal hygiene and grooming
• Participated in crisis intervention and de-escalation techniques to ensure a safe environment
• Provided emotional support and counseling to patients, actively listening and offering guidance
• Engaged patients in therapeutic activities and recreational programs to promote socialization and well- being
• Maintained a clean and organized patient environment, ensuring safety and infection control Server/Bartender
Fourth Quarter-Terre Haute, IN
December 2015 to May 2020
• Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
• Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
• Efficiently handled cash transactions and accurately processed payments using POS system
• Collaborated with kitchen staff to ensure timely delivery of food orders for customers seated at the bar
• Managed inventory levels by monitoring stock levels, placing orders for supplies, and conducting regular audits
• Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
• Organized special events such as themed nights or live music performances to attract new customers
• Resolved customer complaints promptly and effectively to maintain high levels of satisfaction
• Participated in monthly team meetings to discuss new promotions or menu changes Customer Service Representative/Sales Associate
Alorica-Terre Haute, IN
April 2013 to March 2017
• Provided assistance to clients
• Answered phone and assisted customers with changes
• Maintained up-to-date knowledge of customer accounts
• Explained products and benefits
• Confirmed payments, refunds, etc.
• Resolved payment and order disputes
• Provided excellent technical support
Line Operator
Advics Manufacturing-Terre Haute, IN
July 2015 to December 2016
• Operated assembly line equipment and machinery to assemble products according to specifications
• Performed quality checks on finished products to ensure they meet company standards
• Maintained a high level of productivity by meeting daily production targets
• Collaborated with team members to troubleshoot and resolve any issues that arise during the assembly process
• Followed standard operating procedures (SOPs) and safety guidelines to maintain a safe working environment
• Assisted in training new employees on assembly line processes and procedures
• Maintained cleanliness of work area, including organizing tools, materials, and equipment for efficient workflow
Education
High school diploma
Terre Haute North Vigo High School - Terre Haute, IN August 2004 to May 2008
Skills
• Food Service
• Shift Management
• Cash Handling
• Food Preparation
• POS
• Supervising Experience
• Food Safety
• Food Handling
• Cleaning Experience
• Cooking
• Management
• Restaurant Experience
• Bartending
• English
• Busser
• Host/Hostess
• Food Production
• Serving Experience
• Upselling
• Kitchen Management Experience
• Kitchen Experience
• Retail Sales
• Cashiering
• Banquet Experience
• Sales
• Inventory Control
• Meal Preparation
• Technical Support
• Microsoft Powerpoint
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