guest ( customer ) advocate / johns creek Super Target
Resume:
Patricia “ Erica “ Burt
Dawsonvile, United states 30534
************@*****.***
Professional summary
Practical, highly skilled individual demonstrating out-of-the-box thinking. Optimises cost-effective operations and improves safety by scrutinising existing practices. Proven success fulfilling complex project briefs on-time and under budget. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Dedicated [Job Title] with [Number] years of experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience. Reliable [Job Title] with [Type] industry experience. Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver. Focused [Job Title] with impressive track record in collaborative, cross-functional teamwork within high-pressure environments. Adept at project planning and managing multiple accounts at once. Dedicated to improving company sales goals and meeting business objectives.
Work history
May 2023 - Current
Tyson's Food - Cummiing ga, United stateds
Quality assurance tech
Reacted quickly to reported quality issues, analysing faults quickly to minimise operation downtime.
Provided technical support to production teams, guiding processes to maintain quality adherence.
Gathered and maintained inspection records in company databases.
Carry out product tests and final inspection of finished assemblies.
Led inspection meetings, liaising with representatives from appropriate departments to establish action plans.
Oversaw on-site testing for customers as required by project specifications.
Addressed customer issues and quality inquiries with timely responses and resolutions.
Facilitated day-to-day quality inspections and maintained related documentation.
Wrote and modified SOPs for use within QC and validation activities.
Investigated quality issues to identify root causes and raise appropriate corrective action.
Inspected both existing and new products to verify conformance to specifications.
February 2021 - April 2023
Fielddale farms - Mirryville grorgia, United srates
Quality Assurance Inspector
Wrote reports to document product errors and deficiencies.
Performed visual inspections of raw materials, components and subassemblies in line with inspection plans to guarantee cohesive outputs.
Kept accurate records of testing results and defective products identified per day.
Supervised and helped newly hired quality inspectors improve inspection skills.
Issued acceptance and rejection tags based on inspection outcomes, liaising with engineering and production personnel for optimised efficiency.
Adhered to health and safety guidelines for equipment use to keep working environment safe.
Returned defective products to manufacturing for repairs and inspected repairs to confirm quality.
Executed thorough investigations, producing detailed non-conformance reports to evaluate and rectify production issues.
Inspected and repacked products to achieve quality standards ahead of despatch.
Reported progress on assigned tasks, communicating when not possible to meet deadlines.
Escalated product care handling issues to resolve product damage during assembly and packing.
January 2019 - December 2021
Lukes pools - Cumming georgia, United States
Pool technician
Conducted equipment inspections and safety checks to verify proper functionality.
Worked within all specifications and requirements to complete high-quality technical projects.
Installed and repaired electrical and mechanical components and systems to meet project specifications.
Complied with all lock-out and tag-out procedures, repairing equipment safely and quickly to reduce downtime.
Addressed faulty systems and worked with clients to resolve installation and repair challenges.
Followed preventive maintenance schedule and updated documentation to show completed work.
Reviewed schematics, blueprints and technical manuals to complete manufacturer-suggested maintenance.
Scheduled planned maintenance during off-shifts to minimise production downtimes.
Maintained daily maintenance logs, updating data with accuracy to inform management of operational needs.
Troubleshot and resolved technical issues to restore functionality.
Documented technical procedures and SOPs to streamline processes.
Enforced adherence to regulatory requirements related to health and safety.
Visited customer sites to inspect, maintain and repair diverse types of equipment.
Diagnosed and resolved software and hardware faults and reported on root causes.
February 2018 - November 2019
Finna flex - Alpharetta, United stated
Lab Assistant
Collated, analysed and provided information through concise reports, seeking constant improvement opportunities.
Updated relevant documentation, checking for accuracy and relevance.
Engaged with and assisted stakeholders with queries to resolve problems and identify further improvements.
Submitted performance reports, identifying shortfalls and facilitating improvement actions.
Improved product quality by completing company, system and compliance audits.
Investigated customer complaints to address areas of improvement and eliminate non-conformances.
Coordinated closely with appropriate teams to implement necessary process and procedural changes to prevent quality issue recurrence.
Validated quality processes and identified operational and performance qualifications.
Created and issued Standard Operating Procedures for team members to follow.
Created a safe working environment by ensuring constant cleanliness and tidiness of laboratory.
Managed emergency requests, prioritising samples to ensure most appropriate handling.
Prepared [Number]+ specimens for analysis and testing, exceeding laboratory target by [Number]%.
Delivered samples to clients and hospitals with zero error and [Number]% on time.
Provided technical support, maintenance and calibration on lab equipment, reducing equipment failure by [Number]%.
Maintained functionality of lab equipment, conducting checks to verify airflows were within operating parameters.
Facilitated smooth lab operations by unpacking and efficiently routing specimens to designated departments.
Minimised risk of infection through safe disposing of samples after analytical completion.
Prevented lab disruptions by monitoring stock levels and promptly reporting shortages to Laboratory Manager.
Eliminated laboratory error through accurate identification and labelling of specimens.
Enabled safe receipt of samples, unpacking items in line with quality and scientific testing standards.
Registered [Number]+ samples into LIMS daily, exceeding team average by [Number]%.
Recorded findings and submitted reports to manager.
Processed samples, labelled containers and completed required paperwork.
Carried out routine housekeeping tasks to maintain safe, clean, uncluttered work environment.
Followed instructions to prepare precise chemical solutions for laboratory use.
Handled samples in line with strict laboratory procedures using appropriate PPE.
Stocked rooms with appropriate equipment and supplies to enable efficient testing.
Measured and recorded participant information for accurate, up-to-date records.
Rotated and ordered stock to minimise waste and loss.
Maintained high standards across sampling, processing and storage operations.
Adopted aseptic techniques to maintain sample integrity.
Purchased supplies and completed associated invoicing and payments.
Registered and reported abnormalities and anomalies for investigation.
Tracked samples and updated records with progress and outcomes.
March 2015 - October 2015
Target - Johns credk, United stares
Guest ( customer service representative ( advocate
Addressed questions, escalating issues and complaints to management.
Registered guest information on database to maintain accuracy.
Facilitated check-in and check-out procedures for guests.
Answered guest calls and resolved queries promptly and politely.
Greeted guests warmly and professionally for positive first impressions.
Verified ID and payment methods of guests.
Prepared customer bills and processed payments upon check out.
Advised guests of current offers and promotions to upsell services.
Delivered first class customer care through polite, professional service.
Informed guests regarding events and announcements.
Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
Updated systems with booking information to reflect accurate, current availability.
Answered calls and routed to proper guest or department during switchboard operator absences.
Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
Applied local area knowledge to provide guests with information about dining options, sports events and live entertainment.
Maintained excellent product and service knowledge to offer helpful customer guidance.
Checked guests in and out and processed payments according to booking notes.
Informed guests of hotel security features and offered details regarding safety processes and procedures.
Recommended hotel services to upsell dining, bar and spa experiences.
Instructed maintenance staff to service rooms with known issues.
Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
Organised guest transport to support smooth airport transfers.
Inspected presentation of rooms and laundry items.
Updated finance and payroll records with strong accounting knowledge.
Provided local attraction and event information for enhanced hotel stays.
Reconciled floats and administered petty cash systems.
Planned schedules to support consistent service delivery and reception coverage.
March 2010 - June 2013
Self Employed Services - Cumming, U tied
House cleaning
Provided guests with menus and recommended specials.
Resolved guest and employee complaints, maintaining customer satisfaction and workforce effectiveness.
Greeted guests and escorted to tables, minimising wait times.
Collaborated with kitchen and serving staff for smooth service operations.
Operated tills to process daily cash and card payments, maintaining till in balance at all times.
Processed reservations and take-away orders by phone, answered customer questions and provided accurate waiting times.
Encouraged customer loyalty by delivering unparalleled service throughout dining experiences.
Answered phone calls and inquiries, providing information and assistance to callers.
Provided receipts and invoices and collected payments from customers.
Boosted first impression for customers by maintaining clean and orderly front-of-house area.
March 2005 - June 2010
North side Hospital Forsyth - Cumming, United States
Certified Nursing Assistant
Researched and adopted new technologies to enhance system capabilities and efficiency.
Managed system upgrades and migrations, achieving seamless transitions and minimal disruptions.
Designed and implemented scalable, efficient IT infrastructure in collaboration with cross-functional teams.
Observed and documented patient status and reported patient complaints to case manager.
Provided patients and families with emotional support.
Created and maintained safe living environment for patients, and helped facilitate activities of daily living (ADL).
Provided hands-on nursing care to patients under direct supervision and in alignment with medical centre's policies and procedures.
Studied formal and informal functions of organisations.
Promoted continuity of care by accurately and completely communicating patient status to fellow caregivers.
Assisted patients with mobility and ambulation throughout facility.
Completed and submitted clinical documentation in accordance with agency guidelines.
Assisted nurses with cleaning rectal tube, G-tube, J-tube and regular catheter insertion.
Supported patient mobility needs and transported to appointments.
Directed patients in prescribed range of motion exercises and proper usage of braces or artificial limbs.
Cleaned and organised patients' living quarters.
Implemented and enforced policies and procedures.
Facilitated activities of daily living, including personal hygiene management, feeding, ambulation and locomotion.
Performed routine tests such as urine dip stick, vision and hearing tests.
Assessed patients, documented and monitored vital signs and communicated changes to supervising nurses.
Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
Turned and repositioned patients for comfort and medical safety.
Maintained safe conditions within facility and other related areas.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Contributed to workflow optimisation to achieve patient care objectives and organisational goals.
Positioned residents for comfort and to prevent skin pressure problems.
Examined impact of group functions on organisational effectiveness.
Collected and delivered biological samples such as urine and blood for testing.
Administered simple range of motion exercises.
Kept facility stocked with necessary supplies, equipment and instruments.
Recognised and reported abnormalities and/or changes in patients' health status to nursing staff.
Managed and maintained patient rooms, shared living areas and nursing stations.
Provided transportation, assistance and companionship to clients.
Monitored and recorded patient vital signs, including recording daily inputs and outputs.
Sensitive to needs of geriatric patients.
March 2002 - July 2004
Stepping stones day care - Canton, United States
Pre k assistant
Completed assigned work within deadlines and to company standards.
Understood and adhered to company's health and safety policies.
Took on additional tasks on manager's request.
Demonstrated open communication and collaborated with various teams.
Handled various day-to-day admin responsibilities to maintain smooth business operations.
Acted as main contact for staff and clients.
Received, sorted and distributed incoming mail.
Typed and edited documents and presentations for manager.
Conducted quality checks on deliverables, identifying and addressing discrepancies.
Used problem-solving skills to resolve challenges and prioritise workload.
Demonstrated adaptability by taking on ad-hoc tasks.
Showcased professionalism in client meetings.
Kept and maintained accurate filing system for preservation of office information.
Created email notifications, invitations and agendas for meetings, events and appointments.
Facilitated maintenance and repairs of office equipment and machinery.
Managed time effectively to meet deadlines.
Assisted managers in compiling and organising materials for meetings.
Planned and scheduled meetings, creating agendas and minutes as needed.
Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
Provided printing, photocopying scanning support to colleagues.
Skills
Team Leadership
Data gathering and review
Process Improvement
Compliance monitoring
Project Management
Risk Assessment
Compliance management
Analytical
Workplace safety
Problem-solving
Communication skills
Public Relations
Payroll administration
Resourcefulness
Team building
Effectively interacts with patients and families.
Medical terminology knowledge
Feeding assistance
Calm and level-headed under duress
Understands medical procedures
Excellent interpersonal skills
Electronic charting
Quick problem solver
Respiratory equipment training
Collecting vital signs
Catheter preparation and change
Assisting with personal grooming
Catheter change and preparation
Charting expertise
Reliable transportation
General housekeeping ability
Documentation procedures expert
Manual handling
Grooming and bathing assistance
Knowledge of dementia and Alzheimer's
Wound Care
Preparation of healthy meals and snacks
Patient relations
Monitoring fluids
Mobility assistance
Collecting specimens
Medical terminology
Safe driving practices
Preparing meals
Infection control procedures
Performing patient intakes
Companionship and emotional support
Helping with medication
Empathetic care
Patient-focused care
Quality patient care
Point of care testing (POCT)
Clinical observations
Emotional patient support
Healthcare support
Blood pressure monitoring
Infection prevention and control
Continence management
Monitoring Vital Signs
Secure manual handling
Practical patient support
Personal care
Specimen collection
Mobility support
Patient handling and positioning
Clinical waste disposal
Medicine administration
Stoma care
Care planning
Calm under pressure
Basic life support
Pain level assessment
Phlebotomy
Patient observations
Cannulation
Medical records
Patient risk assessment
Catheterisation
Education
January 2006 - January 2007
Lanier technical colledge Cumming
Can Nursing
Continuing education courses in [Area of study]
Graduated with Distinction
January 2004
Lanier tech Cumming
GED
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