Customer Service Front Desk

Alicia Ayala

SUMMARY

Resourceful and detail-oriented professional with multiple years of experience in customer service, sales, and cash handling. Proficient in phone communication, inventory management, and merchandising. Skilled in providing excellent guest services and maintaining a clean and organized environment.

313-***-**** **************@*****.*** Lincoln Park, MI 48146 SKILLS

• B2B sales and customer service

• Complex Problem-solving

• Verbal/written communication

• Negotiation tactics

• Financial records analysis

• Relationship building

EXPERIENCE

Mortgage loan officer, Rocket Mortgage (Formerly Quicken Loans), June 2022-October 2024 Detroit, MI

• Conducted interviews with prospective clients to gather information regarding loan applications.

• Assessed consumer financial status and credit worthiness to determine eligibility for mortgage loans.

• Analyzed financial data obtained from clients including income, assets, and liabilities to determine loan feasibility.

• Ensured compliance with all federal, state, and local regarding related to mortgage lending.

• Negotiated terms and conditions of loan agreements with borrowers.

• Maintained current knowledge of secondary market trends, government programs and other available financing resources.

Guest Service Associate, European Wax Center, October 2020-May 2022 Woodhaven, MI

• Greeted guests upon arrival and ensured a smooth check-in process for their services.

• Ensured that all guest inquiries were answered promptly and accurately.

• Resolved any customer complaints or issues professionally and efficiently.

• Maintained a neat, clean, and organized front desk area at all times.

• Performed daily opening and closing procedures for the front desk including cash management duties.

• Answered incoming calls from clients to provide information about services, pricing, and appointment availability.

Pg 1/2

Cashier, Hobby Lobby, February 2020-October 2020

Taylor, MI

• Greeted customers and answered any questions they had about the store’s products and services.

• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card, or automatic debit.

• Issued receipts, refunds, credits, or change due to customers.

• Stocked shelves with merchandise when needed.

• Assisted customers over the phone regarding store operations, product information and order placement.

• Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.

Sales Associate, Macys Department Store, November 2018-August 2019 Taylor, MI

• Greeted customers and provided exceptional customer service.

• Provided accurate information about products, prices, and services.

• Processed transactions using a point-of-sale system.

• Maintained up-to-date knowledge of store merchandise and policies.

• Organized stockroom shelves according to size, color, or style.

• Restocked shelves as needed to ensure sufficient inventory levels EDUCATION AND TRAINING

High School Diploma

Lincoln Park High School, Lincoln Park MI June 2018 Certifications

NMLS #2387696

Licensed in 15 states in the U.S to originate mortgages. MI, IL, IN, ME, MA, D.C., VA, MD, PA, SC, NC, GA, TX, AZ, CA Pg 2/2

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