Accounts Receivable Customer Service

Dawn Monterrosa

**********@*****.*** 702-***-**** Phoenix, AZ

SUMMARY

Seeking a Customer Service Rep role with 5 years of experience in client-facing positions. Skilled in conducting interviews, managing accounts receivable, and building strong client relationships. Proficient in maintaining databases and explaining complex information clearly.

WORK EXPERIENCE

Department of Economic Security

Eligibility Interviewer Nov 2021 - Present

• Conduct interviews with public assistance applicants to collect essential information.

• Oversee grant applications and approvals for public assistance programs.

• Document case notes and explain program requirements and necessary documentation to clients. Mission Linen and Uniform

Accounts Receivable Clerk Feb 2018 - Dec 2019

• Maintained accurate bookkeeping records by regularly updating databases and spreadsheets.

• Liaised with former clients to negotiate payment arrangements and expedite account settlements.

• Processed customer payments, ensuring precise recording of transactions in the financial system. LaborMax Staffing

Account Manager Dec 2017 - Feb 2018

• Managed key client relationships to maintain high levels of satisfaction and loyalty.

• Coordinated the successful delivery of services to meet customer specifications and deadlines.

• Acted as the primary liaison between the company and various stakeholders to address needs and support objectives. CERTIFICATIONS

ATSSA Certified Flagger

OSHA 10

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