Customer Service Inventory Management
Resume:
Barbara McGuire
**********@*****.***
SUMMARY
Dynamic and results-oriented professional with a proven track record of delivering exceptional customer service and driving operational efficiency. Skilled in merchandising, inventory management, and team leadership, with a keen eye for detail and a commitment to excellence. Possesses strong communication and problem-solving abilities, coupled with a passion for exceeding expectations.
SKILLS & EXPERTISE
●Customer Service Excellence: Consistently recognized for providing outstanding customer experiences and fostering strong client relationships.
●Inventory Management: Proficient in maintaining perpetual inventory, determining optimal stock levels, and executing efficient replenishment strategies.
●Team Leadership: Experienced in supervising and training staff, fostering a collaborative work environment, and driving team performance to achieve organizational goals.
●Merchandising: Skilled in organizing displays and enhancing the visual appeal of retail environments to maximize sales and customer engagement.
●Efficiency and Accuracy: Strong attention to detail with a focus on accuracy in data entry, order processing, and ensuring adherence to timelines and quality standards.
●Problem-Solving: Proactive in identifying challenges, proposing effective solutions, and offering support to resolve issues promptly and effectively.
●Technical Proficiency: Proficient in using Microsoft Office suite, SAP, and point-of-sale (POS) systems to streamline operations and enhance productivity.
RELEVANT EXPERIENCE
Flower Factory
Merchandiser for Costco St. Albert - St. Albert, AB November 2022 to Present
●Strategically organize kiosk displays and carts according to planograms to optimize product visibility and sales potential.
●Maintain accurate inventory records and monitor stock levels to ensure timely replenishment and minimize out-of-stock situations.
●Provide proactive customer service, addressing inquiries and resolving issues promptly to enhance the overall shopping experience.
●Collaborate effectively with cross-functional teams and supervisors to coordinate merchandising efforts and achieve organizational objectives.
Plant Essentials
Garden Centre Merchandiser April 2022 to August 2022
●Implemented innovative merchandising techniques to enhance the visual appeal of plant displays and drive customer engagement.
●Conducted regular assessments of plant health and quality, promptly removing distressed inventory to maintain product integrity and customer satisfaction.
●Managed greenhouse operations, including the care and maintenance of tropical plants and succulents, ensuring optimal growing conditions and product freshness.
Chapter’s Indigo Bookstore
Customer Experience Representative - St. Albert, AB September 2019 to April 2022
●Delivered superior customer service to maintain strong relationships and drive repeat business.
●Assisted customers in locating products in-store and online, providing personalized recommendations to meet their needs.
●Operated POS systems efficiently to process transactions accurately and expedite checkout procedures.
Bon Ton Bakery
Customer Service Representative 2018 to 2019
●Provided attentive customer service, addressing inquiries and assisting customers in selecting bakery products.
●Demonstrated product knowledge and offered recommendations to enhance customer satisfaction and drive sales.
●Managed POS transactions and accurately recorded customer orders to ensure seamless transactions.
Hudson’s Bay
Retail Associate 2016 to 2018
●Engaged customers in meaningful interactions to identify their needs and provide tailored product recommendations.
●Processed POS transactions and handled cash transactions with precision and accuracy.
●Assisted in training new hires and provided ongoing support to ensure a smooth transition into the team.
Home Outfitters
Retail Associate 2015 to 2016
●Responded promptly to customer inquiries and provided assistance in locating products within the store.
●Processed customer transactions accurately and efficiently using POS systems.
●Managed returns and exchanges, adhering to established policies and procedures to ensure customer satisfaction.
Bearyland
Customer Service Representative 2014 to 2014
●Greeted customers warmly and provided assistance in selecting toys and gifts.
●Maintained organized shelves and ensured products were neatly displayed to enhance the shopping experience.
●Processed customer transactions accurately and efficiently, including cash handling and credit card transactions.
The Enjoy Centre
Inventory Control Clerk / CSR - St. Albert, AB 2013 to 2014
●Managed inventory records and performed data entry tasks to update purchase orders.
●Addressed customer inquiries and provided assistance via telephone and in-person interactions.
●Processed returns and exchanges, ensuring adherence to company policies and procedures.
Loblaw’s Superstore
CAO Administrator / CAO Clerk 2010 to 2012
●Generated reports to monitor inventory levels and identify areas for improvement.
●Placed purchase orders with vendors and coordinated deliveries to ensure timely replenishment of stock.
●Provided exceptional customer service and fostered a positive team environment to achieve operational excellence.
EDUCATION
High School Diploma or GED
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