Customer Service Food Safety
Resume:
Jose Maldonado
Highland, CA *****
*****.*.******@*****.***
EXECUTIVE SUMMARY
Experienced culinary professional with 9 years of experience in cooking and food preparation in a fast-paced restaurant environment. Seeking to leverage skills in kitchen management, food safety, and culinary techniques to contribute to a dynamic restaurant team. Strong background in customer service and operational efficiency, ensuring seamless dining experiences and optimal kitchen performance.
SKILLS
Cooking
Food Preparation
Kitchen Management
Food Safety
Team Leadership
Equipment Operation
Customer Service
Flexibility
Bilingual (English/Spanish)
Inventory Management
WORK EXPERIENCE
Cook/Prep Cook
Romano's Italian Restaurant - Redlands, CA
December 2014 to June 2023
Prepared, cooked, and served a variety of dishes for more than 200 customers daily.
Oversaw all kitchen and backhouse operations (staff of 6) on Sundays, including prep and line cooks.
Operated kitchen machinery including slicers, mixers, graters, and fryers.
Collaborated with Head Chef and management to achieve highest possible food quality and adhere to OSHA state guidelines for food handling across all California counties.
Trained more than 80 new staff on kitchen operations, food safety, and hygiene practices, ensuring high standards of consumer safety.
Coordinated kitchen staff with servers to ensure smooth service and timely delivery.
Managed inventory, ordering, receipt, and tracking of all food products.
Worked cross-functionally with front house staff and management to ensure a positive guest experience.
Escalated customer complaints per restaurant policy, resolving issues to maintain high levels of customer satisfaction.
Worked bar as needed.
Delivery Driver
Amazon Flex – Corona, CA
April 2023 to July 2023
Retrieved and delivered packages, ensuring safe handling and timely delivery, averaging 40+ deliveries per day with a 97% delivery completion rate.
Demonstrated strong navigational skills and adaptability to different delivery conditions, covering up to 60 miles per day within the Inland Empire.
Provided excellent customer service and followed specific delivery instructions.
Delivery Driver
DoorDash - Inland Empire, CA
July 2023 to August 2023
Picked up and delivered food orders from various restaurants, ensuring timely delivery and customer satisfaction.
Navigated different areas efficiently, maintaining excellent customer service.
Handled orders with care and maintained cleanliness standards.
EDUCATION
Riverside City College – Riverside College
Pursuing Associate of Arts Degree in Mathematics
July 2022 to Present
COMPUTER AND INTERNET SKILLS
Online ordering systems, point of sale (POS) systems, Microsoft Office, all Google Drive apps, all Apple/iOS apps, Zoom, Teams
CERTIFICATION AND LICENSES
• Food Handler Certification, County of San Bernardino
• Driver's License – Expires August 2026
• Commercial Driver's License (CDL) Class C, Expires August 2026
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