Customer Service Front Desk

Jevante Jenkins

Saint Albans, NY

) 929-***-**** * **************@*******.***

Concierge / Doorman

Qualifications Profile

Multifaceted, well-organized, and accomplished Concierge brings extensive customer service experience, creating a welcoming environment for guests and residents. Skilled in addressing inquiries, managing complaints, and providing information courteously and professionally. Possesses strong communication abilities, ensuring seamless interaction with diverse individuals. Demonstrates exceptional organizational skills, vital for managing daily operations and coordinating with various departments.

Highlights & Top Skills

Greeted tenants and visitors, ensuring a welcoming and professional first impression as a Front Desk Agent at Royale Company.

Apprehended a notorious community booster and recovered assets totaling $3828 as a Loss Prevention Detective at Marshalls.

Excels in fast-paced settings, maintaining composure and delivering top-notch service under pressure.

Core Competencies

Guest Relations

Professional Etiquette

Conflict Resolution

Time Management

Customer Service

Multitasking

Cultural Awareness

Communication

Discretion

Team Collaboration

Professional Experience

Royale Company

Front Desk Agent 2022 - Present

Greeted tenants and visitors, ensuring a welcoming and professional first impression, contributing to a positive atmosphere in the building.

Utilized BuildingLink for efficient data entry and management of incidents and packages, enhancing organizational efficiency and resident satisfaction.

Demonstrated excellent communication skills by attentively addressing tenant needs and ensuring resolutions were achieved promptly in a fast-paced environment.

Marshalls

Loss Prevention Detective 2016 – 2022

Deterred theft effectively, reducing incidents involving customers and associates, contributing to a safer and more secure store environment.

Collaborated closely with the National Task Force in FY 2019, resulting in the apprehension of a notorious community booster and recovering assets totaling $3,828.

Customer Service Associate 2015 – 2016

Greeted customers at the door, attentively addressing their needs, enhancing their shopping experience and fostering a welcoming store environment.

Provided customer service to deter potential theft, contributing to store security and maintaining a safe shopping atmosphere for all patrons.

Child Center of New York

Group Leader 2014 – 2015

Assisted children with homework and supervised their activities, ensuring a supportive and productive academic and personal growth environment.

Acted as a positive role model, setting exemplary standards for behavior and ethics, positively influencing children's development.

Technical Skills

Microsoft Office (Word, Excel, PowerPoint, Outlook, Access, Publisher) / Microsoft Visio / Microsoft SharePoint / Adobe Photoshop / Google Docs / Google Drive / Google Calendar / Google Plus / QuickBooks / Dropbox /

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