Customer Service Live Chat

JAMIU ABDULAZIZ

Houston, TX ***** 269-***-**** ************@*****.***

SUMMARY

Dedicated customer service professional with over 5 years of experience in delivering exceptional support and fostering positive client relationships. Proven track record in resolving inquiries, managing complaints, and ensuring customer satisfaction in fast-paced environments. Skilled in utilizing CRM software and employing effective communication techniques to enhance the customer experience. Strong team player with a commitment to driving results and maintaining high service standards. Ready to leverage expertise to contribute to a dynamic team and enhance customer loyalty. SKILLS

Staff Scheduling Appointment Scheduling

Software troubleshooting Inbound and Outbound Calling computer skills Consultative Sales

Data Collection Customer Service

EXPERIENCE

06/2023 to 03/2024 Customer Service Supervisor

AT&T Manhattan, NY

Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.

• Utilized Verint call recording system to monitor and analyze customer interactions, ensuring compliance with company standards and industry regulations.

Answered phone calls and responded to questions and concerns. Addressed customer inquiries to increase customer satisfaction ratings. Interviewed, hired and trained staff to meet company objectives. Coordinated with other supervisors, combining group efforts to achieve goals. Resolved customer complaints or answered customers' questions. 04/2022 to 11/2022 Customer Service Representative third coast elite Texas City

Answered customer inquiries and provided accurate information regarding products and services.

Provided excellent customer service to resolve customer complaints in a timely manner.

Set up and activated customer accounts.

02/2020 to 01/2022 Live Chat Support

PPG INDUSTRIES, INC Pittsburg, PA

Gathered feedback from customers regarding their satisfaction level after completing a transaction over live chat support system. Responded promptly to customer inquiries utilizing various communication channels such as email, telephone, or live chat support. Engaged with customers directly via live chat support or one-on-one emails and calls when necessary.

• Utilized Optix software to manage and streamline [specific tasks, e.g., inventory tracking, production schedules, data management—adjust based on your role]. Responded promptly to customers' questions via email, telephone, or live chat support systems.

01/2018 to 08/2019 24/7 Customer Support Verizon Communications Inc Jersey City, United States Resolved customer complaints in a professional manner. Provided timely responses to customer emails and phone calls. Followed up on emailed or web-submitted customer inquiries within standard response times.

Elevated customer satisfaction ratings by troubleshooting and resolving issues efficiently.

Conducted regular audits of existing processes and procedures for efficiency improvements.

EDUCATION AND TRAINING High School Diploma ARDENNE EXTENSION HIGH SCHOOL KINGSTON JAMAICA

IT ESSENTIALS

DEVRY UNIVERSITY CHICAGO ILLINOIS

Contact this candidate