Risk Management Technical Support

Shamou Pusey, M.Ed.

Baltimore, MD USA ***********@*****.*** +1-443-***-****

PROFESSIONAL SUMMARY

Skilled professional in educational compliance, risk management, and process improvement, effectively applying leadership, analytical skills, and strategic thinking. Seeking a role to protect data, mitigate risks, and ensure regulatory compliance in information security. Holds CompTIA Security+, Network+, A+, and CCNA certifications.

CORE SKILLS

Network Installation & Configuration: Cisco Routers, Switches, VLANs, DHCP, DNS, Cabling

Network Security: Firewalls, VPNs, WPA2, AES, Intrusion Detection, TCP/IP, Network Monitoring

Threat Detection & Response: Intrusion Detection, Log Analysis, Traffic Modeling

Compliance & Risk Management: IEP/504 Auditing, FERPA, IDEA, HIPAA, Data Security

LAN/WAN Troubleshooting: TCP/IP Protocols, Network Diagnostics, Issue Resolution

System Monitoring & Maintenance: Network Diagnostics, Performance Evaluation, Data Backup

Hardware & Software Support: PC Setup, Printers, Scanners, Software Installation

Tools & Platforms: SIEM, IDS/IPS, Open Source Threat Intelligence, Microsoft Project, Trello,

Documentation & Reporting: Compliance Documentation, Network Diagrams, Compliance

CERTIFICATIONS

Cisco Certified Network Associate (CCNA) – Issued Sept. 2024

CompTIA Network+, Security+, A+ – Renewed Feb. 2024

PROFESSIONAL EXPERIENCE

NETWORK ENGINEERING TRAINING BALTIMORE CITY COMMUNITY COLLEGE SEPT 2017 – FEB 2018

Network Configuration: Configured and secured network hardware, including routers and switches, to optimize connectivity and reduce risk.

Security Setup: Enhanced wireless security with WPA2 and AES protocols, ensuring network integrity and secure data transmission.

System Administration: Managed user permissions and group policies to enforce network security and streamlined user access.

Technical Support: Delivered technical support for hardware upgrades, identifying and troubleshooting network issues to minimize downtime.

JUNIOR NETWORK ADMINISTRATOR INTERN UNIFIED VCS LLC SEPT 2023 – PRESENT

Configuration and Setup: Support in configuring and deploying network devices (e.g., switches, routers, firewalls) under the guidance of senior administrators. Apply basic network configurations such as IP addressing, VLAN tagging, and DHCP settings.

Network Monitoring and Maintenance: Track system performance and network activity to identify potential bottlenecks or unusual activity. Monitor the performance of the network to ensure availability and reliability.

Troubleshooting Network Issues: Diagnose and resolve minor network connectivity issues, involving switches, routers, and end-user devices. Assist users with network access problems, escalating more complex issues to senior administrators.

User Support and Access Management: Handle requests from users for network-related assistance, such as Wi-Fi connectivity, VPN access, and remote desktop issues. Assist in managing user accounts and permissions in Active Directory or other directory services.

Network Documentation: Document network changes, configurations, and incidents to maintain accurate records of the network infrastructure. Ensure that troubleshooting guides and network policies are well-documented and up-to-date.

SPECIAL EDUCATION DEPARTMENT CHAIR DUNDALK MIDDLE SCHOOL BCPS AUG 2019 – PRESENT

IEP Compliance Leadership: Spearheaded compliance with all Individualized Education Plans (IEPs), ensuring 100% adherence to state and federal regulations, which enhanced educational outcomes for students with special needs.

Team Leadership and Development: Led a team of 32 educators and support staff, improving team efficiency through targeted professional development and strategic delegation, fostering a more inclusive and structured learning environment.

Behavioral Program Implementation: Developed and implemented a Positive Behavioral Interventions and Supports (PBIS) system, reducing behavioral incidents by 25% and increasing student engagement through an incentive-based system aligned with academic goals.

Student Support Facilitation: Facilitated Student Support Team (SST) and 504 plan meetings, using data-driven strategies to recommend and implement accommodations that tailored interventions to students’ needs, leading to increased performance with data privacy standards.

SPECIAL EDUCATION AND SEL TEACHER SUBROOK MAGNET MIDDLE SCHOOL BCPS AUG 2019 – AUG 2023

Specialized Instruction Delivery: Delivered instruction to students with autism, increasing math proficiency by 15% through the use of differentiated learning strategies and technology integration, including virtual tools to enhance engagement.

Program Management and Student Improvement: Managed the Re-Engagement Program for underperforming students, improving participation and performance through mentorship and customized learning plans, leading to a 20% increase in student retention and achievement.

IEP and Compliance Oversight: Acted as the IEP Designee and Department Chair, overseeing IEP compliance and ensuring effective service delivery, resulting in seamless continuity of services during leadership transitions.

Faculty Development and Training: Led professional development sessions for faculty on curriculum delivery and behavior management, aligning teaching methods with compliance standards and improving academic intervention efficacy by 30%.

MATH SPECIAL EDUCATOR GLENMOUNT ELEM/MIDDLE SCHOOL BCPSS AUG 2008 – JUNE 2019

Tech Support in Education: Configured and repaired classroom desktops, troubleshooting network and hardware issues to facilitate seamless learning experiences.

Curriculum Modification and Achievement: Instructed students with emotional disturbances in math and science, closing the academic gap by 18% through the use of modified curricula, individualized behavior plans, and adaptive learning technologies.

Behavior Management and Classroom Productivity: Designed and implemented a behavior management plan that aligned daily lesson objectives with student IEPs, reducing disruptive behavior by 40% and fostering a productive learning environment.

Technology Integration for Skill Development: Introduced coding and math intervention programs (Scratch, First in Math, Prodigy), enhancing digital literacy and mathematical skills, resulting in a 10% improvement in standardized test scores.

Collaboration and Compliance: Collaborated with parents and multidisciplinary teams to tailor educational programs to individual student needs, ensuring legal compliance while improving student engagement and performance in the classroom.

EDUCATION & CERTIFICATIONS

Master of Education: Special Education Grand Canyon University GPA 3.8 National Honor Society Member

Bachelor of Science: Health Education Morgan State University Full Athletic Scholarship

Certified A+ CompTIA Certified Network+ CompTIA Certified Security+ CompTIA Certified CCNA Cisco

TECHNICAL PROJECTS & TRAINING

CompTIA Cohort Training (2017–2018): Completed rigorous training for CompTIA certifications, specializing in IT infrastructure and network security.

Network Security Projects: Configured VLANs and firewalls, managed traffic patterns, and analyzed logs to identify potential threats.

Classroom Tech Support (2008 – 2019): Assisted with tech support needs in the educational setting, from RJ45 troubleshooting to computer setup and internet connectivity solutions.

TECHINICAL PROFICIENCES

Information Security & Compliance: IEP/504 auditing, FERPA, IDEA, HIPAA compliance, secure data handling, risk management

Team Leadership & Management: Microsoft Project, Trello, Asana, workflow optimization, team performance tracking

Behavioral Data Systems: PBIS implementation, ClassDojo, behavior tracking software, data-driven behavior plans

IEP Management Systems: IEP-Writer, Frontline IEP, PowerSchool, SEIS (Special Education Information System), case management software

Educational Technology: Scratch, First in Math, Prodigy, Google Classroom, Moodle, Smartboard, Zoom, Microsoft Teams, Canvas LMS

Collaboration Tools: Google Drive, SharePoint, OneDrive, Slack, Microsoft Teams, Outlook

Data Analytics & Reporting: Excel (advanced functions), Tableau, Google Analytics, Power BI, SPSS, compliance reporting, trend analysis

Contact this candidate