Customer Service Business Operations
Resume:
Dustin Trusner
Decatur, IL *****
***********@*****.***
Professional Summary
Talented and enjoyable individual who is eager and willing to learn and preform any task asked of me. Years of customer service experience, public communication and leadership ability.
Work History
January 2010 to Current
KD Entertainment Decatur, IL
Owner/Operator
Managed day-to-day business operations.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Devised processes to boost long-term business success and increase profit levels.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Trained and motivated employees to perform daily business functions.
March 2020 to August 2020
Underdogs LLC Wapella, IL
Owner
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Managed day-to-day business operations.
Conducted target market research to scope out industry competition and identify advantageous trends.
Devised processes to boost long-term business success and increase profit levels.
Trained and motivated employees to perform daily business functions.
Optimized team hiring, training and performance.
Skills
Customer Service Management
Employee Motivation
Sales Tracking
Recruitment and Hiring
Team Leadership
Records Organization and Management
Decision Making
Verbal and Written Communication
Staff Scheduling
POS Terminal Operations
Education
District #428 Hillsboro, IL
GED
Certifications
Food Management
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