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Customer Service House Manager

Location:
Houston, TX
Posted:
November 22, 2024

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Resume:

FUNGAI.LOVEJOY. MUVISHI

**** ******** ** ******** ** 77339 - 1460

+1-346-***-**** ********@*****.***

Reliable and cooperative Front of House Manager with a strong passion for the hospitality industry and customer service. Looking to contribute to the clientele service success with a solid work ethic, dedication, and ability to multitask even under strict time constraints. Q,Bar Café & Cocktail Lounge {06/01/2018 - 25/06/2024} Front Of House Manager

Greeting and welcoming Guest with a smile.

Opening and closing the shop

Overseeing day to day operations making sure guests expectations are met.

Co-ordinating functions and events

Handling guest’s complaints.

Maintaining security measures within the shop

Overseeing all restaurant operations supporting the team

Cashing up waiters

Stock controlling {Purchasing, Receiving, Counting& Issuing}

.

Spar Centurion Warehouse {02/12/2014 - 10/07/2017} Warehouse Associate

Receive and process incoming stock and materials

Pick and fill orders from stock

Pack and ship orders

Manage and organize inventory

Maintain a clean and safe working environment

Perform other duties as assigned

Maintaining security measures within the working environment Michelangelo Hotel {Piccolo Mondo Restaurant} {05/07/2011 - 31/11/2014} Front of House Manager

Greeting and welcoming Guest with a smile.

Opening and closing the shop

Overseeing day to day operations making sure guest’s expectations are met.

Co-ordinating functions and events

Handling guest’s complaints.

Overseeing all restaurant operations supporting the team

Cashing up waiters

Stock controlling {Purchasing, Receiving, Counting & Issuing}

Motivating the team pushing for sales to generate more revenues. Educational Qualifications

COURSE

INSTITUTION

SCORE

YEAR

Hotel and Tourism Management

Business and Computer Examination Body{BCE} London Diploma

2010

Hotel Management

College Of Professional Management{CPM} Southampton Diploma

2009

Health and Safety

Ikhambi Health Care Training Academy{IHTA} Cape Town Certificate

2011

A good fit to any cooperate culture

Handling guest’s feedback

Customer Service Savvy

Team Player

Can work under pressure

Can work an extra mile to achieve results

Won Employee of the year

2019.Outstanding service.

Richard Englebrecht– Michelangelo Hotel {Piccolo Mondo Restaurant} Food and Beverage Manager

+27-799******

+27-110******

Wendy – Q, Bar Café & Cocktail Restaurant

General Manager

+27-73-980-****

+27-011*******

Blessing – Spar Centurion Warehouse

Warehouse Manager

+27-74-700-****

+27-12-643-****



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