Customer Service Information Technology
Resume:
Rodger C. Mitchell
**** **** ***,******, ** *****
****************@*****.***
Professional Profile:Excellence organization skills that include solid leadership abilities, information technology dexterity, and exceptional customer service while representing corporate values, products, and services.
Key Skills: Effective Listen, Time Management, Decision Making, People Management,Problem-Solving, Sales, Customer Service, Analytical, Teamwork, Ethical and Critical Thinking. Experience:
Comcast Corporations
Product Sales Support & Analysis Supervisor Chamblee-Smyrna, GA 2009-2011
● Assist with reducing the Churn rate for Comcast Business Class
● Assist with reducing staff overhead per Employee for Comcast Business Class
● Assist with the increase of sales and marketing by approximately 45% in just three years
● Sold integrated communication structure to small-to-medium business customer.
● Assist with the creation and delivery of face-to-face sales presentations that demonstrate knowledge of the latest Comcast products and services.
● Promote the sale of bundled products to ensure the optimal solution for the customer.
● Stay abreast of competitive landscape and emerging technologies to best position Comcast Business Services in the marketplace.
● Assist with developing sales territory, including cultivation of local business partnerships and organizational affiliations.
● Create new leads with target business through various prospecting activities; i.e. cold calling, customer referrals, and partner relationships. Focuses on goal achievement and results driven.
● Manage and provide support for Comcast Business Service Partners.
● Responsible for providing analytical support to ensure program(s) lead and revenue generation.
● Serve as primary contact for all pre/post-sale for Comcast Business Services Partners.
● Research, process and manage any vendor escalations.
● Assist with event coordination and execution for Comcast Central Division.
● Develop transaction processing for new hires and promotions/transfers of B2B Representatives in adherence to Comcast Policy and Procedures.
● Assist with recruitment strategies and ensured attainment of goals by aiding temps in completing program deliverables
Sales Account Coordinator Norcross, GA 2007-2008
● Actively listening to complex issues and resolved all concerns with first call resolution.
● Act as a liaison with Comcast Business department to achieve and exceed monthly goals.
● Proactively retain customers from canceling service by using retention techniques.
● Traveled to off-site locations to implement standardize processes for Business Class.
● Act as a liaison with marketing, tech ops, construction, direct sales, and billing to coordinate events, audits and maintenance of Commercial accounts.
● Establishes customer needs through enhanced probing techniques, and then sells the value of Comcast products and services
Technical Support Alpharetta, GA 2006-2007
● Provides a full range of customer service for Comcast high speed internet product in a prompt, efficient and professional manner.
● Advance troubleshooting for Comcast e-mail, webpage, router, cabling issue, and home networking system.
● Handled customer billing errors and discrepancies, requesting necessary changes.
● Prepared work orders for maintenance requests to ensure that the appropriate procedures are met.
● Build rapport and probe customer to sells the value of Comcast products and services Education: M.B.A., Business Management, University of Phoenix (2/11) Reference available on Request
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