Customer Service Representative
Resume:
Imani Warren
Conway, SC *****
*****.********@*****.***
Professional Summary
Responsible retail professional skilled in protecting assets, watching cashier lines and restocking merchandise on sales floor. Flexible schedule and physical capacity to handle long shifts. Outstanding customer service skills. Conway, SC 29526
Authorized to work in the US for any employer
Work Experience
Licensed Nail Technician
Poshed & Polished LLC-Conway, SC
November 2021 to Present
Licensed Nail Technician
Trina’s Nails & Spa-Conway, SC
June 2023 to September 2024
Customer Service Representative
HGS Healthcare-Conway, SC
September 2021 to August 2022
Remote
Service Support
Dave & Buster's-Myrtle Beach, SC
May 2021 to May 2022
Cashier
Walmart-Conway, SC
November 2019 to February 2021
Safety awareness
Maintained safe and professional entry areas for positive appeal to every Security monitoring customer. Returns and exchanges
Provided assistance to front-line cashiers during busy time periods.
Watched entering and leaving guests for suspicious behavior. Customer assistance
Processed returned items in accordance with store policy. Cash management
Answered phone calls to assist customers with questions and concerns
Helped customers locate and select appropriate merchandise throughout the store. Liquor regulations and compliance
Operated the cash register, collected payments and provided accurate change Cash register operation
Resolved issues with customers while maintaining a healthy work Payment processing environment
Credit and cash transactions
ID verification
CNA - Certified Nursing Assistant
Brightwater Assisted Living-Myrtle Beach, SC
September 2018 to August 2019
Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
Documented information in patient charts and communicated status updates to interdisciplinary care teams.
Managed and maintained patient rooms, shared-living areas and nursing stations.
Maintained accurate, timely flow of information by completing thorough patient records and updating the healthcare team on patient status.
Engaged with patient family and friends to provide courteous, efficient visit experience.
Exhibited compassionate care and communication regarding issues surrounding death and dying. Education
High School Diploma
Conway High School - Conway, SC
June 2018
Skills
• Cashier experience Asset protection Safety awareness Security monitoring Returns and exchanges Customer assistance Cash management Liquor regulations and compliance Cash register operation Payment processing Credit and cash transactions ID verification Customer greeting
• Food Service
• Patient Care
• Medical Records
• Vital Signs
• Nail Care
Certifications and Licenses
Graduated: June 2018
CNA
CPR Certification
Nail Technician License
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