Customer Service Representative
Resume:
Tokunbo Adeniyi
*******@*****.***
Customer Service Representative with over a decade of versatile experience in telephone customer service, comprising but not limited to Tech support and Tax services. Experienced in customer problems, requests and issues resolution.
Experience in Customer Service delivery, attention to details and assisting in supporting organizational vision by working with support teams for timely resolution of issues.
Experience in accurate data entry, documentation and supervision of incident tracking, with strong emphasis in Finance, IT and Logistics.
Looking to leverage my knowledge and experience into roles in Customer Service Management. Strong leadership and communication skills and able to work as part of a team or/and alone as job tasks require.
PROFESSIONAL EXPERIENCE
Globacom Nigeria Limited
Customer Care Representative June 2011 – Dec 2015
Handled inbound calls of over 100 customers.
Providing information about the company’s products and making sure the customer is convinced and satisfied.
Escalating queries and concern.
Troubleshooting common issues.
Providence Tax and Financial Services
Customer Service Representative
Sept 2017 – Feb 2023
Handled 60+ incoming calls daily and placed outgoing calls.
Experience in resolving Customers issues in a short time span.
Rendering several Customer interactions daily.
Communicating with Customers, giving detailed, personalized and polite services to ensure Customer retention and satisfaction.
Highly task oriented with focus being on deliverables.
Experience in assisting, supporting teams and stakeholders with complex and varying demands.
Innovative and creative in Customer oriented solutions
Memorized all company products and services to enable me answer Customer questions quickly and efficiently.
Experience conflict resolution, data entry practices and adherence to company policy and best practices
Maintain utmost discretion when dealing with sensitive topics.
Received source data such as Customer names addresses, phone numbers, credit card information and entered data into various Customer Service software.
Performed data entry and retrieval with Customer Service Software
Assisted in setting up chat Client services (Skype, headphones, microphones) to converse with Customers and forward to supervisors.
Opened, sorted, and distributed incoming messages and correspondence.
Greeted visitors and determined to whom and when they could speak with specific individuals.
Attended to Customers face to face and helped to resolve issues and difficulties Customers encountered.
CHARLES SCHWAB (Retirement Plan.)
Mar 2023 - To Date
Act as primary contact for assigned premier level independent recordkeepers and third-party administrator relationships and associated complex trust and custody accounts.
Responsible for presenting a professional image of Schwab in all communications.
Proactively consult and educate clients through knowledge sharing and efficiency training with the objective of promoting client retention and growth.
Meet or exceed established service level standards.
Escalate client issues to appropriate internal resources.
Manage client issues by working and communicating effectively with the appropriate internal resources to identify the root cause, resolution, and alternatives.
ADDITIONAL SKILLS
Excellent Communication
Empathy
Microsoft Office
Adaptability
Self Control
Team Work
EDUCATIONAL BACKGROUND
University Of Ibadan, Oyo State, Nigeria
Diploma in Industrial Relations and Adult Education 2003
The Polytechnic Ibadan, Oyo Stater Nigeria
Higher National Diploma in Business Administration
2005
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