Customer Service Front Counter

DIANA CARDENAS

*** **** ****** ********* *** Jersey · 402-***-****

***************@*****.*** ·

EDUCATION Maritime University of the Caribbean. 2006-2012 La Guaira, Venezuela

Bachelor’s Degree in Environmental Engineering.

José Antonio Páez University. 2016 Caracas, Venezuela

Diploma training of internal auditors of health and environmental safety systems.

EXPERIENCE Pandas Express Restaurant Lincoln, NE/North Bergen NJ

Aug. 2024 – Present Front of the House Member

Taking and fulfilling customer orders at the front counter.

Coding and serving all menu items.

Cash register operation.

Maintaining a clean and safe work environment in accordance with Pandas Express.

EXPERIENCE McDonald’s Restaurant Lincoln, NE

Jun. 2023 – Aug 2024 Crew Team Member

Taking and fulfilling customer orders at the front counter and drive-thru.

Coding and serving all menu items.

Providing training to new employees.

Cash register operation.

Maintaining a clean and safe work environment in accordance with McDonalds policy.

Diamary Mobile Phone Accessories Caracas, Venezuela

Jun. 2012 – May 2022 Store Manager (Warehouse and Storefront)

Supervising warehouse, billing and sales staff.

Retail customer service.

Providing training to new employees.

Reviewing inventory to ensure optimum stock levels.

Providing customer service with receipts and refunds.

Reviewing all sales reports and squaring accounts.

Petróleos de Venezuela – Environment Executive Management Caracas, Venezuela

Oct. 2011 – Feb. 2012 Intern

Data collection in order to determine the presence of mercury in oil and gas production and processing streams, by means of interviews and bibliographic review.

Making appropriate recommendations for control and mitigation efforts in accordance with the requirements provided by the United Nations Environment Program.

SKILLS AND INTERESTS

Native Spanish speaker and fluent English speaker

Tools: Microsoft Office (Word, Excel, PowerPoint)

Responsible

Proactive

COURSES

Voice Academy Institute 2018-2019 Caracas, Venezuela

Voice and Diction.

Neutral Accent.

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