Customer Service Administrative Assistant
Resume:
James Porter
Fort Lauderdale, FL *****
**************@*****.***
To secure responsible position that challenge my abilities allowing me to fully utilize my problem solving, organizational, customer service and communication skills Authorized to work in the US for any employer
Work Experience
Parts Service Manager
AutoZone-Sunrise-FL
September 2023 to June 2024
• Managed the parts counter, ensuring efficient and accurate processing of customer returns
• Developed and implemented a streamlined return process, reducing return processing time by XX%
• Assisted customers in identifying correct replacement parts for their needs
• Provided exceptional customer service by addressing inquiries and resolving issues related to returns
• Maintained a clean and organized work area at the parts counter for efficient operations Administrative Assistant/Receptionist
Advanced Roofing-Fort Lauderdale, FL
April 2022 to March 2023
Administrative Assistant
• Prepared and edited correspondence, reports, presentations, and other documents as required
• Maintained confidential files and records with utmost discretion
• Screened incoming calls and emails; handled inquiries or directed them to the appropriate person for response
• Ordered office supplies and equipment while ensuring cost-effectiveness within budget constraints
• Created efficient filing systems to facilitate easy retrieval of information when needed
• Developed standardized templates for various documents such as memos, letters, forms to improve efficiency across the organization
• Handled sensitive information securely according to company policies
• Served as a point of contact between executives/department heads/clients/vendors/staff members
• Proofread documents thoroughly before distribution to ensure accuracy in grammar/spelling/formatting
• Maintained an organized electronic filing system for quick access to important documents/information
• Assisted in the preparation of presentations, reports, and spreadsheets using Microsoft Office Suite Customer Service Associate
ABC Supply Co.-Pembroke Park, FL
March 2015 to April 2022
Customer Service Representative
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time targets
• Demonstrated strong product knowledge to assist customers with making informed purchasing decisions
• Processed returns and exchanges efficiently, maintaining accurate records and inventory levels
• Collaborated with cross-functional teams to resolve complex customer issues in a timely manner
• Identified opportunities for process improvement and made recommendations to enhance the overall customer experience
• Assisted in training new team members on company policies, procedures, and best practices for delivering excellent customer service
• Recognized as top-performing associate for consistently achieving high ratings on post-interaction surveys
• Maintained up-to-date knowledge of product features, pricing, promotions, and company policies to provide accurate information to customers
Customer Service
Decks and Docks-Fort Lauderdale, FL
January 2009 to December 2015
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
• Developed strong relationships with key clients through regular communication and personalized support
• Assisted customers with product selection based on their needs and preferences, resulting in increased sales revenue
General Contractor
New England Home-Mattapoisett, MA
January 1995 to May 2009
• Implemented effective project management strategies to optimize workflow and meet project deadlines
• Managed multiple client projects simultaneously, ensuring timely completion and high-quality deliverables
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals
• Negotiated contracts and pricing agreements with clients to maximize profitability
• Provided expert advice and guidance to clients on industry best practices and trends
• Delivered exceptional customer service by promptly addressing client inquiries and concerns
• Utilized strong problem-solving skills to troubleshoot issues and provide effective solutions
• Managed project budgets, tracking expenses, and ensuring cost-effective resource allocation Education
Bachelor's degree in Biochemistry
UMass - Boston, MA
January 1995 to January 2000
Skills
• Customer service
• Customer support
• Computer skills
• people skills
• Construction (10+ years)
Awards
Excellent Customer Service Award - From 2014 to 2020 Certifications and Licenses
Massachusetts Contractor license
1995 to 2010
Private Pilot Certification
Present
Additional Information
References upon request
Notary
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