Customer Service Technical Support
Resume:
Andrew Skurow
Orlando, FL *****
************@*****.***
Working for companies that have had high expectations for their customer service so that they can consistently provide a high level of service in every interactions has taught me many great skills. I would be happy to bring this passion, and expertise to the company and also learn many more great things. Thank you for taking the time to review my application. Authorized to work in the US for any employer
Work Experience
Technical support / Customer Retention
AT&T-Orlando, FL
November 2018 to Present
• Handle multiple systems at one time to handle customer requests
• Active listening to recommend solutions
• Empathizing with customer concerns
• Relating with customer to assist with retaining business
• Account reviews to ensure they are receiving all they need from the business
• Probing questions to understand customer concerns
• Providing accurate information to customer even without prior training by utilizes customer tools to locate related info to properly assist customers through an extremely large database of information INTAKE SPECIALIST
Morgan and Morgan-Orlando, FL
August 2017 to November 2018
MORGAN AND MORGAN
Manage inbound/outbound calls while communicating with support team about potential issues with cases, listening with compassion to the difficulties of others and providing input as to how to improve the situation, completing consultations and communicating with legal staff. On-boarding of new call center agents teaching them the policies of the company and how to handle various situations over the phone to enable them to effectively handle customer intakes. RETAIL SALES ASSOCIATE
Lowe's Home Improvement Company-Orlando, FL
June 2016 to June 2017
LOWE'S HOME IMPROVEMENT
Learning sales systems to positively impact the growth of a department, learning the usage of different products within the carpentry/engineering profession to offer advice on projects, refer customers to other company services that can improve customer experience, on-boarding of new sales associates and teaching them how to manage under pressuring situations. TEAM MEMBER
TACO BELL-Orlando, FL
May 2014 to June 2016
Listening to customer complaints and accommodating to their needs while working within business rules to provide pleasant company experiences, food preparation requiring consideration of presentation and sanitary measures to follow company procedures, and awareness of work safety issues and communicating with levels of management to resolve potential threats to business. Education
HIGH SCHOOL DIPLOMA
COLONIAL HIGH SCHOOL
May 2015
Skills
• TEACHING (1 year)
• TEAM MANAGEMENT (1 year)
• COMPUTER OPERATIONS (10+ years)
• Technical Support
Additional Information
SKILLS
• Compassion
• Critical Thinking
• Sales
• Administrative
• Leadership
• Creative
• Deductive/Inductive reasoning
• Consulting
• Attentive Listening
• Mental Discipline
• Interpersonal Communication
• Teaching/Tutoring
• Computer Operations
• Call Center
• Abstract Theory and Application
• Team Management
Contact this candidate