Customer Service Team Members
Resume:
Anna Hobbs
Sacramento, CA
****.********@*****.***
Professional Summary
Motivated and dependable worker with 5 years of experience in fast-paced environments, providing exceptional customer service and ensuring a positive client experience. Skilled in communication, problem-solving, and multitasking, with a strong ability to adapt to diverse customer needs and resolve issues promptly. Known for maintaining a positive attitude, working collaboratively with team members, and ensuring a clean, safe, and welcoming environment. Proven track record in meeting service goals and exceeding customer expectations while maintaining professionalism and a strong work ethic. Ready to contribute to a team-oriented environment and deliver outstanding service. Ability Summary
● Customer Service Excellence: Adept at creating positive customer experiences by providing attentive, courteous, and timely service, ensuring customer satisfaction and loyalty.
● Effective Communication: Skilled in clear, friendly communication, both verbal and written, with customers and team members to resolve concerns and promote a positive atmosphere.
● Multitasking & Time Management: Capable of handling multiple tasks efficiently in high-pressure environments, ensuring all tasks are completed on time without sacrificing quality.
● Problem Solving & Conflict Resolution: Strong ability to identify customer issues and resolve complaints promptly, turning negative experiences into positive outcomes.
● Attention to Detail: Meticulous in maintaining cleanliness, organizing tasks, and ensuring that products or services meet quality standards.
● Adaptability: Flexible and quick to adapt to changing tasks, schedules, and customer demands, demonstrating a proactive and positive attitude.
Server
Boss 5 Star lounge Sacramento, CA June 2024 to Current
● Greeted and seated customers ensure a welcoming atmosphere.
● Took accurate food and beverage orders, communicated special requests
● Delivered food and beverages in a timely manner
● Processed transactions and handled cash and credit card payments using POS system.
● Managed multiple tables at once, ensuring all guests received timely service
● Addressed customer complaints and resolved issues promptly.
● Collaborated with kitchen and bar staff to ensure orders were prepared correctly.
● Maintained cleanliness of the dining area.
● Assisted with training new servers, helping them learn company policies. Teller
California Check Cashing Yuba City, CA February 2023 to June 2024
● Processed customer transactions accurately, including deposits, withdrawals, payments
● Balanced cash drawer daily, ensuring accuracy in cash handling.
● Promoted products and services, including savings accounts,and loans.
● Identified and reported suspicious transactions.
● Managed high volumes of transactions maintaining attention to detail and reducing errors. Sales Associate
Boost Mobile Yuba City, CA August 2022 to February 2022
● Managed day-to-day operations of four different Boost Mobile locations,all aspects of store management, sales, and customer service.
● Sold mobile phones, plans, and accessories, consistently meeting or exceeding sales targets and contributing to store revenue growth.
● Handled store operations independently, including opening and closing the store, managing inventory, stocking products, and ensuring the store was clean and organized.
● Troubleshoot and resolve customer issues related to devices, plans, and service..
● Promoted Boost Mobile promotions, deals, and loyalty programs to increase customer engagement and retention.
Server/Host
Applebee's Bar & Grill Yuba City, CA June 2022 to August 2022
● Managed the reservation system, organized the waiting list.
● Maintained a welcoming atmosphere by ensuring the entrance area was clean and inviting.
● Collaborated with the front-of-house team to maintain an organized and smooth workflow.
● Provided exceptional customer service by greeting guests, taking food and drink orders, and ensuring timely delivery of orders, leading to high customer satisfaction.
● Warmly greeted and seated customers in a timely manner. QA
Chili's Bar & Grill Yuba City, CA July 2021 to June 2022
● Addressed customer inquiries and concerns with a focus on delivering a positive dining experience, ensuring customer satisfaction and repeat business
● Accurately processed customer orders and payments using the POS system.
● Inspected food orders for accuracy and quality before delivery to guests, ensuring all items were correct, prepared to specification, and met the restaurant's standards.
● Delivered food and beverages to guests in a timely and efficient manner Education
Yuba City High School - Yuba City, CA
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