Social Media Customer Service
Resume:
Cayla Moore
Bend, OR ***01
***************@*****.***
EDUCATIONAL EXPERIENCE
University of Washington, Seattle; WA — Bachelor of Arts 2014 South Puget Sound Community College; Olympia, WA — Associate of Arts 2012 Olympia High School; Olympia, WA — Diploma 2010
WORK EXPERIENCE
Photographer, Caitlin and Co/Gallivan Photography; Bend, OR — 2021-2024 Is responsible for emailing with and booking clients. Is responsible for daily social media posts and interactions. Is responsible for daily customer interactions via email, phone and social media. Is responsible for initial client contact, booking the client, working with the client and culling all photos of the client to deliver to Caitlin for final approval. Is responsible for maintaining photography gear, arriving on time and prepared to work, as well as representing the Caitlin and Co brand with warmth and excitement. Delivers exceptional photographic work as well as has had only positive client testimonials after sessions. . Pack Support Representative, Ruffwear; Bend, OR — 2021-2022 Was responsible for interacting with customer needs on a daily basis. Was dedicated to listening and supporting the customer to ensure that their needs were thoroughly understood and met through their interactions with the Ruffwear team. Required excellent written and verbal communication skills. Was a thoughtful and impactful member of the Pack Support team. Provided collaborative insight and direction during meetings and greater team conversations. Was timely and responsible. Was proficient at filling out and understanding the paperwork required for customer care to be met and fulfilled. Youth Programs Manager, Bend Rock Gym; Bend, OR — 2018-2021 Was responsible for hiring, training, and mentoring staff for all BRG youth-related programs. Maintained and enforced youth program policies and procedures. Built training modules from the ground up to ensure inclusion of all climbers as well as community groups. Performed extensive youth programs outreach via email, social media over the phone and in person. Provided exceptional customer service to deepen engagement with our daily programming as well as our summer camp programming. Developed trustworthy relationships with participants and participant families. Was responsible for gathering key information from the families of our participants in order to improve our year round programming. From these conversations, would collaborate with the Operations Manager and Adult Programs Manager in order to create solutions that served the business as a whole. Developed and implemented programming and events for participant and family involvement. Managed the budget, timeline and programmatic development of all youth programs at BRG.
Head Climbing Coach, Bend Rock Gym; Bend, OR — 2018-2019 Worked directly with students 12-17 years old. Served as a mentor and collaborator. Taught basic and advanced climbing techniques. Worked collaboratively with students and other coaches to create an inclusive, safe and fun environment for everyone to participate in. Customer Service Specialist, REI; Olympia, WA — 2017-2019 Worked extensively with customers to ensure that they had a positive and enlightening experience and felt supported when making complicated choices regarding their outdoor gear. Was responsible for managing online orders as well as resolving complaints about billing, shipping, or product performance. Front Desk Staff Member, Cirque Climbing Gym; Olympia, WA — 2017-2018 Worked directly with Rock Gym Pro, a complex software system that allows climbing gyms to manage their membership, billing, events and more. Utilized friendly personality and excellent communication skills to create positive interactions with other staff and gym users. Assistant Manager, Sofie’s Scoops Gelato; Olympia, WA — 2016-2017 Graduated to a management position after two months of working with Sofie’s Scoops. Through providing creative problem solving solutions and being a valuable, consistent and hardworking team member, was able to aid in the success of the first season of their business. Was responsible for writing schedules, bookkeeping and marketing. Managed events where the brand was represented in a positive way to the greater Washington community. In addition, managed supplies and customer needs with grace and tact. Hired and trained two employees as well as designed the management role in which it would be most helpful for the proprietors.
Community Impact Coordinator, United Way of Thurston County; Olympia, WA — 2014-2015 Demonstrated ability to work with multiple departments and social service agencies towards community oriented goals. Experienced working as a member of a public service team. Relied on communication and perception of needs to reach diverse groups. Worked cohesively with community partners. Developed and maintained relationships through “Community Conversations” throughout Thurston County. Position required compassionate conflict resolution.
Nanny; Olympia/Seattle, WA — 2012-2017
Worked with youth for over 5 years. Was a nanny for 5 different families. Worked with children with special needs, and ages varying from 9 months to 16 years. Helped coordinate after school activities and homework. Put together games that the kids could play. VOLUNTEER EXPERIENCE
Volunteer, Progressive Animal Welfare Society; Lynwood, WA — 2012-2014 Was in charge of walking, feeding and brushing dogs within PAWS. Provided compassionate care to all animals within the facility. Was responsible for helping find “buddies” - two dogs that could socialize well together. Was one of the head volunteers within the facility. Volunteer, Joint Animal Services; Olympia, WA — 2006-2012 Was in charge of walking, feeding and brushing dogs within Joint Animal Services. Provided compassionate care to all animals within the facility. Was one of the longest standing volunteers within the facility, thus was given the most responsibility and trust. Played an active role in helping individuals and families find a dog that would be a good fit for their lifestyle through active listening to their needs. DIVERSITY/SOCIAL JUSTICE EXPERIENCE
BRG Staff Lead, Advocate to Ally Group; Bend, OR —2020-2021 Helped to start the Advocate to Ally group in Bend. This was a group of outdoor leaders within the Bend community that came together and discussed how their organization is engaging in issues of diversity, equity and inclusion. Discussed barriers to completing projects, and gave each other advice and direction. BRG Staff Contact, TreeHouse Therapies; Bend, OR —2018-2019 Worked with Victoria Arnold, Treehouse Therapies main occupational therapist. Would see 2 to 3 clients each session with varied diagnoses of cognitive disabilities. Played an incredibly active role in this relationship, teaching the clients about the gym, about the gear that they would use, the systems that were in place and basic climbing techniques. Developed meaningful relationships with these clients. Volunteer Coordinator WashPIRG Seattle, WA —2012-2013 Delivered education programming. Supervised and supported volunteers on the issue of Genetically Modified Foods (GMOS). Committed to promoting community causes through one-one-one communication, tabling, canvassing, and distribution of literature. Facilitated an engaging and informative public event on food safety for 200 attendees.
Contact this candidate