Customer Service Information Technology

Education

B.S. Physical Education, Murray State University, KY- 1991

A.A. East Mississippi Community College, MS- 1988

Professional Experience

Inline Electric Supply, Huntsville, AL

Contract Specialist, 1996 – Present

Hours Per Week:40

Coordinate with customer service for status on orders from manufacturers in

ensuring the delivery commitment to clients is met.

Participate fully in product training sessions, meetings, skills training and

professional development classes.

Handle cancellations or changes in sales order and communicate the changes with the related departments.

Emphasize service or product features and benefits, quote prices, and prepare sales order reports or forms.

Inventory control- monitored the stock levels of each of the company’s branches.

Forcasted when and how much stock needed to be ordered for each branch.

Tracked the status of purchasing orders.

Assure compliance is met with local, state, federal, and Inline Electric procurement and production policies, and regulations.

Review pre-award proposed contractual actions to assure that solicitations and contracts are consistent with the policies and procedures of Inline Electric.

Review, evaluate, and provide Inline Electric with specific guidance concerning compliance with short term and long range procurement plans, policies, and procedures.

Coordinated electrical supply orders according to priority.

Distributed delivery schedules to drivers.

Entered new stock into the company’s database.

Investigate major non compliance problems impacting the operational capability of Inline Electric and support to the customer.

Responsible for ensuring accurate interpretation, coordination, and application of Inline Elecric acquisition/procurement laws, policies, and directives pertaining to procurement. Oversees the preparation and development of policies and procedures on some acquisition matters and provides guidance and advice to all purchasing activities of Inline Electric.

Participate in the development of policies and review of proposed techniques to determine suitability, adequacy, and applicability of information technology solutions oriented to the requirements of procurement policy and management.

Provides advice, guidance and leadership to Inline Electric on procurement practices and procedures. Establishes guidelines to determine priorities, workloading, and status report requirements. Reviews and approves proposed implementation schedules with project leaders and information technology specialists to assure that Inline Electric mission needs are met.

Represents Inline Electric and customers in projects related to procurement and information technology initiatives. Participates in meetings and conferences at Inline Electric and other levels and provide recommendations. Keeps informed and remains abreast of latest developments in the material acquisition process. Maintains personal contacts with key personnel in government, private industry, and educational institutions to exchange information and provide consultant services relating to procurement policy and management.

Provides broad technical guidance and assistance to Inline Electric to improve the execution of the procurement mission and to advance process improvements that standardize procedures across Inline Electric. Appraises operational effectiveness and makes recommendations for improvement. Review, evaluate, and provide specific guidance concerning Inline Electic’s policies and procedures relative to a broad spectrum of procurement acquisition issues.

Parkway City Food, Huntsville, AL

Manager, 1994-1996

Hours Per Week:40

Completed Monthly budget according to in-house inventory.

Reviewed and responded to customer complaints.

Scheduled work hours for personnel.

Itawamba Community College, Fulton, MS

Assistant Football Coach/Residence Manager, 1992-1994

Hours Per Week:40

Coached defensive backs and coordinated special teams.

Compiled scouting reports.

Assisted with the weight program.

Implemented in and off season running programs.

Recruited prospective players by evaluating game tapes and interviewing coaches.

Assigned rooms to incoming students.

Managed and maintained the up keep of dormitories.

Ensured compliance with school policy and procedures.

Managed residence assistants by assigning shifts and work schedules.

Caledonia High School, Columbus, MS

Assistant Football Coach, 1991-1992

Hours Per Week:40

Coached receivers and defensive backs.