Administrative Assistant On-Site
Resume:
Janet Adams
Lenoir, NC *****
*******@*****.***
Work Experience
Clerical Recruiter
Nesco Resource Staffing-Hickory, NC
February 2023 to September 2024
I was hired to be the clerical recruiter for the NC state. I was then placed as the on-site manager for our largest client at the time which was Tyson foods. I was the on-site manager for 1 year then was moved to the Hickory office location to help recruit for the Hickory, Gastonia and Shelby location. I traveled between sites and made sure jobs were covered and positions got filled. Administrative Assistant
Cintas-Hickory, NC
September 2021 to January 2023
I worked as the administrative assistant at Cintas. I made sure the daily stops for the drivers was printed and delivered everyday and I was over ordering the uniforms for the drivers as well. I answered phones and worked along side accounts payables and receivables. I made sure all driving schedules were done and processed for payment for the clients.
Branch Manager
A1 Pest Control-Hickory, NC
August 2014 to August 2022
I was a Branch Manager of the Hickory, NC branch of A-1 Pest Control. I started my career with A-1 in August of 2014 and was promoted to Branch Manager in August of 2016. With my current position, I have years of experience in coaching and development, as well as being coach-able myself, which I consider a necessary skill to manage any successful office. I am currently responsible for payroll, scheduling and staffing for my branch as well as performing normal office duties to a high standard allowing me to set a good example for my peers. Team Leader and Trainer
Convergys-Hickory, NC
April 2010 to April 2014
Was in charge of a team of 12-16 agents for an inbound call center contracted by AT&T Mobility. I was personally responsible for all training and coaching of my team to ensure their ability to resolve inbound customer issues in a timely and efficient manner whilst still being able to close sales at a rate of over 3%. I was tasked with maintaining a wide range of metrics for my team including average handle time, customer satisfaction surveys, sales close rates, time keeping and scheduling. My team was consistently ranked in the top 3 of all teams in the call center of over 300 outbound calling agents.
Assistant Manager
Belk Department Store-Lenoir, NC
April 2003 to March 2010
Began my tenure at Belk as a retail sales employee in April 2003 and was promoted to Assistant Manager of my department by the end of 2005. As an Assistant Manager, I was responsible for maintaining a quality retail environment that was both efficient and welcoming to my customers. I was also responsible for tracking sales performance, creating plans for cost efficiency and being a positive role model for my team. Education
Some college
High school diploma or GED
Hickory High School - Hickory, NC
Skills
• Retail Sales
• Management
• Profit & Loss
• Store Management Experience
• Pest Control
• Cold Calling
• Retail Management
• Payroll
• Merchandising
• Sales Management
• Assistant Manager Experience
• Budgeting
• Customer service
• Accounts payable
• Research
• Marketing
• Customer service
• Typing
• Problem-solving
• Team Work
• Reliability
• Recruiting
• Customer service
• Clerical experience
• Senior care
• Human Resources
• Administrative Experience
• Event Planning
• Accounts Receivable
• SAP
• Pricing
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