Training Specialist Direct Support
Resume:
Dulce Tovar
Warden, WA *****
**************@*****.***
Work Experience
Employment Training Specialist
Goodwill Industries of Orange County-Santa Ana, CA March 2022 to Present
• Mentored and coached employees to improve their job performance and enhance their professional growth
• Implemented a competency-based approach to training that aligned with organizational goals and objectives
• Provided ongoing support to employees post-training by addressing questions or concerns related to the material covered
• Incorporated interactive activities into trainings to promote active participation and knowledge retention among participants
Skill Development Therapist
Abilities Unlimited LLC-Fountain Valley, CA
July 2019 to Present
In Abilities Unlimited we provide high quality life coaching and educational services to adults with developmental disabilities. We go out in the community and do volunteer work. We provide help for the clients to reach their full potential.
• Developed and implemented behavior intervention plans for individuals with behavioral challenges
• Provided direct support and coaching to individuals in implementing behavior management strategies
• Monitored and documented progress towards behavioral goals, making adjustments as needed
• Ensured a safe environment for clients by implementing appropriate safety protocols during therapy sessions
Live-in Caregiver
Princeville by the sea
March 2017 to September 2022
Take care of up to 6 residents at a time. Manage the medication making sure the residents are receiving medication at the right times and the right routes. Assist the residents in their daily activities of living such as dressing,grooming, showers and incontinence care.I make sure the residents needs are being met. I cook all 3meals for the residents as well as clean the facility on a daily basis.
• Provided compassionate care and support to elderly clients, ensuring their safety, comfort, and well- being
• Assisted with daily activities such as bathing, dressing, grooming, and medication management
• Created personalized care plans for each client based on their individual needs and preferences
• Maintained a clean and organized living environment for clients by performing light housekeeping duties
• Prepared nutritious meals according to dietary restrictions and assisted with feeding when necessary
• Engaged clients in meaningful activities such as reading, puzzles, crafts, or outings to promote mental stimulation
• Provided companionship and emotional support to alleviate feelings of loneliness or isolation Caregiver
CARMEL VILLAGE
December 2018 to June 2019
• working with the elderly in an assisted living
• showering and dressing
• transferring
• Assist patients in wheel chairs as well as patients that use walkers.
• Provided compassionate care and support to residents in a facility setting
• Assisted with daily living activities, including bathing, dressing, and grooming
• Maintained clean and organized living spaces for residents, ensuring a safe environment
• Responded promptly to emergencies or resident requests for assistance
• Collaborated with healthcare professionals to develop personalized care plans for each resident
• Supported residents with mobility needs by assisting with transfers and using mobility aids when necessary
• Documented observations, incidents, and changes in resident behavior or condition accurately Cashier/Waitress
Domoya sushi and grill-Santa Ana, CA
October 2014 to January 2017
• Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
• Demonstrated extensive knowledge of menu items, including daily specials, ingredients, and preparation methods to assist customers with their selections
• Effectively communicated with kitchen staff to ensure accurate order preparation and timely delivery of meals to tables
• Managed multiple tables simultaneously during peak hours while maintaining attention to detail and providing personalized service
• Handled cash transactions accurately using point-of-sale systems while adhering to company policies on cash handling procedures
• Resolved guest complaints or concerns promptly and professionally, ensuring customer satisfaction at all times
• Maintained cleanliness of work areas including dining room floors, tables, chairs, utensils, glassware, etc
• Assisted in training new waitstaff on restaurant policies/procedures as well as menu knowledge to ensure consistent quality of service
Education
High
valley highschool - Santa Ana, CA
June 2011 to June 2015
Skills
• Home Care
• Care Giver
• Time management
• Customer service
• Senior care
• Meal Preparation
• Alzheimer's Care
• Medication Administration
• Crisis intervention
• Behavior Management
• Developmental Disabilities Experience
• Autism Experience
• Special Education
Certifications and Licenses
First Aid Certification
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