Customer Service Support Assistant

HAUSER, ANGELA *******@*********.***

**** ************ **. ****** **** FL 32073

904-***-****

OBJECTIVE: Medical Support Assistant

Customer service driven with 15 years’ experience in medical field seeking new opportunity to utilize coordination, strong customer service and scheduling skills.

EXPERIENCE Naval Hospital Jacksonville 2080 Child St., Jacksonville, FL 32214 Medical Support Assistant 04/2019– current

Front desk clerk checking in patients, verifying eligibility, and scheduling appointments

·Coordinates minor procedures, classes, and orientation for OB patients

· Schedules appointments via phone calls and face to face for high volume Family Medicine Clinic

· Resolves patient inquires on various issues with attention to detail and flexibility

· Utilizes electronic health record system and various military medical systems (AHLTA, CHCS, MHS Genesis) to maintain patient records as well as Microsoft Office applications

· Coordinates newborn coverage extension to dependents of Tricare plan

· Processes and assigns referrals to corresponding providers for action

·Counsel patients and family members on various procedures and policies within clinic

·Presents at New OB orientation to incoming and transferring patients utilizing interpersonal skills

·Coordinates outside provider care for patients including transfer/procurement of pertinent records

·Provides organized, logical, and systemic approach to ensuring beneficiaries receive appropriate disposition of care while ensuring needs of Navy and mission

·Train new staff members according to clinic guidelines and policies with self-management and teamwork skills

South Carolina Department of Mental Health 1050 Ribault Rd., Beaufort, SC 29906

Administrative Support Specialist 04/2018-09/2018

· General clerical support including but not limited to phone support, insurance and payment processing, records management

· Patient scheduling

· Electronic health record maintenance

· Patient intake interviews prior to appointments

· Trained new staff members

· Coordination of patient care with medical providers with adherence to HIPAA guidelines

Florida Department of Health WIC 1845 Town Center Blvd., Fleming Island, FL 32003

Health Support Specialist 04/2013-08/2017

· Front desk management

· Determined eligibility for benefits

· Counseled client on rights and obligations of WIC program as well as responsibilities associated with use of WIC EBT card

· Maintained client records utilizing Florida Wise and FIMMS databases

· Registered clients to vote in Florida via Supervisor of Elections

· Provided local resources to those in need after assessment

· Worked closely with Red Cross and Healthy Start Coalition

Florida Department of Health 1345 Idlewild Ave., Green Cove Springs, FL 32043

Senior Clerk 06/2012-02/2014

· Provided clients with access to a variety of programs offered based on review of background information in compliance with HIPAA regulations

· Provided education to new parents on various topics related to newborn care, childbirth, parenting, smoking cessation, women’s health, breastfeeding and nutrition

· Extended support to new parents with in-home visit coordination and community resources

References available upon request

Contact this candidate