Account Manager Project Management
Resume:
CAROLINE YI
CONTACT
**************@*****.***
ABOUT ME
Dedicated professional with a strong background in project management, client services, and account oversight. Experienced in the entertainment industry, adept at managing client relationships and delivering high-quality service. Proven ability to adapt quickly, prioritize tasks effectively, and contribute to team success. Seeking to leverage skills and expertise to drive business growth and enhance operational efficiency. SKILLS
Project Management
Client Services
Account oversight
Research expertise
Database administration
EXPERIENCE
Account Manager - ModOp - Los Angeles, CA
August 2024-November 2024
● Managed day-to-day organic social media efforts for client WB Games, ensuring seamless execution across various platforms. Acted as the client’s primary point of contact, maintaining a focus on clear communication, accuracy, quality, and meticulous attention to detail.
● Oversaw multiple concurrent projects, including information gathering, organization, budgeting, scheduling, monitoring, trafficking, and reporting. Led the execution and delivery of projects, ensuring alignment with client objectives and deadlines. Utilized Jira for project management and Slack/Discord for efficient communication between the client and internal teams.
● Maintained a comprehensive understanding of social media trends by regularly monitoring platforms such as Meta, TikTok, and Twitter, staying informed on the latest innovations to provide fresh, strategic recommendations for clients. Account Manager - ColorTime LLC - North Hollywood, CA January 2024-May 2024
● Managed daily client communication and ongoing relationships relating to current, new and upcoming post production projects while keeping deliverables and deadlines in mind (Paramount, Peacock, Viacom, etc.)
● Established and built strong working relationships with business leaders at all levels from within the company and outside the company
● Provided after-sales support, answering client queries, and handling inquiries and requests for any issues related to editing/localization/billing. Account Coordinator - Roundabout Entertainment - Burbank, CA June 2022-October 2023
● Maintained extensive knowledge of post-production - clients and the technical specifications required for each Tv network/streaming network - Disney, Apple, Paramount, Amazon, & Amazon Kids+
● Handled multiple on-going projects from beginning to end, including billing. Tasks included order entry in scheduling system, coordinating external communications with clients & internal communications between departments,
& preparing pre-invoices for completed projects.
● Used media management software to create work orders for internal editing teams to keep projects on track - video editing, localization
(subtitle/captioning), audio, audio description, quality control, etc. Client Services Associate - Star Communications Inc., Calabasas, CA July 2018-May 2022
● Provided mobility support to clients, from device/accessory orders to handling international roaming requests to assisting with troubleshooting clients’ devices.
● Worked internally with team members to keep track of clients’ carrier accounts each month for cost allocation reports.
● Maintained accurate record-keeping with proactive attention to client information updates.
EDUCATION
Syracuse University
2012-2016
B.S. in Communication &
Rhetorical Studies
Minor in Music History
Ticket Scan/Merchandise Supervisor - FNGRS CRSSD - San Diego, CA March 2017-October 2018
● Oversaw members of the ticket scanning team & merchandise booth team for multiple events held throughout the year. Manage all schedules & assist team members with workflow as well as festival attendees. Ground Control/Customer Experience Team Member - Insomniac - Los Angeles, CA June 2016-November 2017
● Worked in teams of ‘festival patrol’ & ticket scanning/box office throughout multiple events across the country. Tasks included team coordinating, staying on call on radio at all times throughout event times, handle any emergencies, etc.
● Performed duties and provided service in accordance with established operating procedures. Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
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