Customer Service Medical Assistant
Resume:
Anita Kimball -Hughes
Medical Assistant, patient relations, office
Yuma, AZ 85365
**************@*****.***
Medical claims, professional billing with
Insurance claim denial resolutions.
Patient customer service
Authorized to work in the US for any employer
Work Experience
Park Manager
BoaVida Communities - Yuma, AZ
October 2021 to Present
Manage the beauty of 2 mobile Home parks & 2 employees. Responsible for financials, home Sales, residents comfort in a 55 plus and family park. Bids for upgrades, Resident Compliance. Company Specific Software. Company training on Specific office procedures. Medical Billing Representative
Yuma Regional Medical Center - Yuma, AZ
November 2019 to Present
Phone relations with medical ins. companies to resolve unpaid claim issues. Check on billing codes for claims returned. Customer follow up for updated info. regarding ins. claims. Keep updates on ins. websites for faster claim checks.
Work on Medicare & Medicaid claims to ensure correct & timely processing of claims.Stay up to date on timely filing of patient claims.
Medical Assistant
Southwestern palliative care and hospice - Yuma, AZ August 2015 to Present
Phone, all office, medical terminology, medication terminology, patient relations, medical software Recreation Attendant
MCCS Fitness Center
December 2013 to Present
Reliable, ability to multi task in high demand.
• Answer incoming calls for information and scheduling.
• Greet customers with respect, warming welcome to new facility.
• Distribute updated information in presentation manner.
• Accommodate customers with available requested materials.
• Help promote healthy environment for customer satisfaction. Resort Office Clerk and Store supervisor
Hidden Shores Resort - Yuma, AZ
July 2012 to October 2015
Responsibilities
Check customers in and out. Cashier, shop for and maintain store at resort. Customer service, make reservations, answer phones, make advertising and pricing signs..etc. Accomplishments
Brought the resort store to a more appealing shopping experience. Skills Used
Customer service, accounting, filing, various computer software knowledge. Nanny/Housekeeper
Cared
June 2013 to November 2013
for 4 special needs children in their home.
• Transported, fed, bathed and entertained.
• Cleaned their home 5 days a week.
Owner/Operator
Foothills Beauty Salon
June 2012 to November 2013
Tended to customer needs.
• Answered phones, scheduled appointments and data based customers
• Product introduction and inventory.
• Business accounting and decision making for the best interest for the business.
• Maintained Salon to State regulation.
Customer service
BED BATH AND BEYOND - King of Prussia, PA
April 2012 to June 2012
Managed frontend employees, nightly cash balance and deposit Floor Associate
Pier One - King of Prussia, PA
April 2012 to June 2012
Great customers with enthusiasm and perform sales leadership towards other employees.
• Computer sales and cashiering, inventory and markdowns. Recreation Attendant
MCCS SEMPRI FIT - Yuma, AZ
March 2010 to March 2012
Reliable, ability to multi task in high demand.
• Answer incoming calls for information and scheduling.
• Greet customers with respect, warming welcome to new facility.
• Distribute updated information in presentation manner.
• Accommodate customers with available requested materials.
• Help promote healthy environment for customer satisfaction. Front Desk /Customer Service
WILD RIVER ENTERTAINMENT CENTER - Yuma, AZ
October 2009 to March 2010
Outstanding customer service, ability to master propriety software in specific company needs to ensure excellent customer service.
• Opened new business, gained knowledge of business and procedures in short time.
• Attended to customer inquiries in timely manner.
• Marketed, planned and implemented special events from food to décor.
• Created an inventory spread sheet and input for business. Office Dispatcher/Office Assistant
Gale Transfer, Inc - Yuma, AZ
January 2009 to October 2009
Consistent, exceptional ability to master proprietary software for specific company needs. Mastery of complex reports and documentation for both private and government agency use.
● Used computer system for tracking, scheduling and/or bookkeeping.
● Answered incoming calls from customers in a professional, polite and courteous manner; provided prompt resolution to inquiries by providing appropriate and accurate information and service.
● Implemented timely follow-up to customer inquiries to ensure customer satisfaction.
● Maintained and applied thorough understanding of all programs, systems, and procedures including government/military-specific documentation and problem resolution.
● Maintained tact and diplomacy, even when dealing with stressed customers and tight deadlines. Accounting Clerk/Special Events Coordinator
PEPSI COLA, LAC - Yuma, AZ
October 2002 to November 2008
Skilled at building clientele base and maintaining base while ensuring product interest. Implemented sales incentives to assist new product marketing.
● Created and issued professional correspondence to customers and vendors.
● Conducted small-group educational sessions on new product information.
● Served as accounting clerk; reconciled, counted and deposited all vending machine receipts.
● Coordinated scheduling and dispatch of products, trailers, personnel, and materials for all special events.
● Ensured adequate inventory for events and routine sales, ordered and disbursed inventory.
● Conducted phone sales and promotional product marketing to large businesses. Supervisor/Office Dispatcher
YUMA REGIONAL MEDICAL CENTER - Yuma, AZ
October 2001 to December 2004
Outstanding deadline-driven customer service, providing prompt and accurate order completion and dispatching personnel to serve various departments on request.
● Supervised staff of 2, dispatching to hazardous materials clean-ups, materials pick-ups and moving.
● Ensured inventory adequacy for office, procured all office supplies.
● Conducted cafeteria events for public and hospital personnel.
● In charge of phone meal orders, entered order into computer system and routed order to cafeteria. Manager
BATH AND BODY WORKS - Yuma, AZ
July 1999 to September 2001
Responsible for all aspects of managing a single retail store, including personnel supervision, customer care and retention.
● Complete operation liability to achieve sales, service, organization, customer satisfaction, and profitability goals for the store in compliance with company procedures.
● Developed and executed short and long-term plans to achieve goals in support of district/region strategy and security practices.
● Ensured the maintenance of expected operational and merchandising standards, monitored staff to ensure correct store presentation and support of brand consistency.
● Provided effective training to staff in the areas of customer service, product knowledge, inventory control and merchandising.
● Handled store level loss prevention issues, customer complaints and personnel scheduling. Education
Commerce
Kindergarten to College in the Yuma area
Medical Billing and Coding
US CAREER INSTITUTE
BEEBE'S ACADEMY OF BEAUTY - Yuma, AZ
Certificate in Computerized Accounting
ARIZONA COMPUTER INSTITUTE - Yuma, AZ
General Studies, pre Med
ARIZONA WESTERN COLLEGE - Yuma, AZ
Skills
• Computer networking
• Contracts
• Workers' compensation
• Hospice Care
• Medical Billing
• Order Entry
• Patient Care
• Accounts receivable
• CPT coding
• ICD-10
• Medical Coding
• ICD-9
• Medical Records
• EMR Systems
• Medical Terminology
• Medical Scheduling
• Medical Office Experience
• Insurance Verification
• Accounts receivable
• Management
• Budgeting
• multitasking
• Public relations
• Vendor management
• Accounts payable
• Communication skills
• Office Administration
• Payroll
• Data Entry
• HIPAA
• Medical billing
• Some Coding
• ICD-10
• Medical records
• Medical terminology
• EMR systems
• Medical office management
• Clerical experience
• Medical coding
• Order entry
• Customer service
• Quality assurance
• Front desk
• Bookkeeping
• Human resources
• Supervising experience
• Leadership
• Guest relations
• Pricing
• Adobe Acrobat
• Employment & labor law
• Cash handling
• Office management
• Financial analysis
• Personal assistant experience
• Sales
• Recruiting
• Mobile devices
• Property management
• Cash register
• Restaurant experience
• Profit & loss
• Product management
• ICD-9
• Project management
• Databases
• Mentoring
• Quality control
• Operations management
• QuickBooks
• Schematics
• Store management
• Accounting
• Grocery store
Certifications and Licenses
CPR Certification
Driver's License
September 1979 to September 2028
Medical Billing
August 2014 to Present
First Aid Certification
Medical Billing Certification
June 2019 to Present
Certified Coding Associate
Assessments
Medical terminology — Proficient
August 2021
Understanding and using medical terminology
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
American legion Auxiliary
March 1999 to Present
Held many elected positions from local to State level in Arizona. Additional Information
Areas of Expertise
● Document Retrieval
● Complex Reports
● Marketing and Sales
● Databasing/Data Systems
● Software Systems
● Personnel Management
● Front Office Operations
● Accounting and Bookkeeping
● Document Development
Contact this candidate