Food Service Customer
Resume:
CONTACT
Plainwell, Michigan *****
***************@*****.***
PROFESSIONAL
SUMMARY
Experienced food service
management professional with a
passion for exceeding customer
expectations. Proven track record of
streamlining operations, increasing
profitability, and ensuring quality
control. Committed to developing
team members and establishing
strong relationships with vendors to
support the business. Skilled in menu
planning, staff scheduling, and
inventory management.
Hardworking, highly motivated
professional eager to lend combined
knowledge and skills to enhance
business performance. Operates well
in both individual and team
capacities, leveraging seasoned work
ethic to quickly adapt to different
processes and drive company
objectives. Resourceful and results-
driven with a passion for growth and
efficiency to meet company needs
and increase service value.
Reliable worker with excellent
communication, time management,
and computer skills. A driven and
detail-oriented individual with a
desire to use analytical and problem-
solving skills to meet goals with a
strong work ethic.
SKILLS
■ First Aid Training
■ Guest Relations
■ Reservation Management
■ Excellent communication
■ Positive attitude
■ Professional Appearance
■ Self Motivation
Kitchen equipment operation and
maintenance
■
■ Intuit QuickBooks
LAURA ELIZABETH
MCHENRY
ASSOCIATE/MANAGER
EXPERIENCE
Culinary and Hospitality Associate Bronson Hospital - Kalamazoo, Michigan
02/2019 - 05/2023
Developed strong organizational skills in order to efficiently manage multiple tasks
■
■ Opening and Closing duties
Excellent and Friendly to the patient's when delivering food trays to the room
■
Worked on food line keeping up with tickets while keeping my area cleaned and stocked
■
Consistently followed standard operating procedures related to opening and closing shifts, sanitation protocols, cash handling policies.
■
Performed general cleaning duties such as sweeping floors and washing dishes in accordance with sanitary guidelines
■
Resolved customer complaints promptly while remaining courteous and professional throughout the process.
■
Bartender/Server Club Car Grill Restaurant - Kalamazoo, Michigan 04/2017 - 12/2019
■ Provided efficient and courteous service to customers at all times.
■ Worked with coworkers to complete tasks.
Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
■
Committed to delivering excellent customer service while working in a fast-paced environment.
■
Bartender/Server Aubree's Pizzeria & Grill - Plainwell, Michigan 01/2016 - 05/2019
Handled cash drawer accurately throughout shift including opening and closing out register each day.
■
Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences.
■
Performed all cleaning duties before, during and after shift including sanitizing bar surfaces.
■
Checked customer identification to verify age requirements for alcohol purchases.
■
Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
■
Trained new staff on proper bartending techniques including mixing drinks, pouring beer, stocking liquor shelves and handling cash transactions.
■
■ Ensured compliance with health and safety regulations in the preparation and serving of food and drinks.
Assessed bar inventory and completed requisition sheets to restock supplies.
■
■ Displayed and retained extensive knowledge of liquor, wine, and beer. Answered questions about menu selections and made
recommendations.
■
Bartender Grill House Restaurant /Server - Allegan, Michigan 09/2000 - 07/2015
Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preference
■
Maintained an organized and clean work environment, ensuring all customer areas were properly stocked with supplies.
■
Utilized problem solving skills to resolve customer complaints in a courteous manner.
■
Trained new staff on proper bartending techniques including mixing drinks, pouring beer, stocking liquor shelves and handling cash transaction's
■
■ Established a rapport with regulars through friendly conversation.
■ Sliced and pitted fruit for garnishing drinks.
■ Mixed liquor, soda, and bitters to prepare cocktails and other drinks.
■ Developed strong working relationships with customers and staff. Co-Owner/Operator Sunflower Cafe and Bakery Company - Paw Paw, Michigan
03/1996 - 01/1999
Recruited and trained personnel on best practices for delivering excellent customer service standards.
■
Led the development of a comprehensive training program for new hires, resulting in increased employee retention rates.
■
Managed day-to-day operations, including scheduling staff, resolving conflicts, and overseeing inventory management.
■
Implemented an effective system for tracking customer complaints, resulting in improved customer loyalties
■
■ Prepared staff work schedules and assigned specific duties. Monitored suppliers to efficiently provide needed goods and services within budgetary limits.
■
Oversaw staff by hiring and terminating, creating schedules, and tracking payroll.
■
Manager Wendy's - Cadillac, Michigan
08/1994 - 03/1998
Demonstrated leadership in managing teams of up to 30 employees, utilizing effective problem-solving techniques.
■
Created weekly schedules based on predicted staffing needs, budgets and employee requests.
■
■ Oversaw personnel to maintain adequate staffing and minimize overtime. Established efficient processes for streamlining workflow across departments, highlighting proficiency in process improvement.
■
Liaised regularly with upper management to ensure alignment of goals and objectives.
■
Successfully completed complex projects on time while maintaining high-quality standards, showcasing strong project management abilities.
■
EDUCATION
Diploma: Manicurist
Chic Cosmetology University - Kalamazoo, Michigan, 06/2000 High School Diploma : General stuties
Otsego High School - Otsego, Michigan, 05/1989
CERTIFICATIONS
Tammy Certified
Serv Safe Certified
Contact this candidate