Customer Service Team Members

DEBBY C. CARAWAY

**** ****** *** ****** ****, FL 34606 · 813-***-****

************@*****.*** ·

PROFILE SUMMARY

Extensive experience in the proprietary education sector, with a background in Sales, Marketing and Customer Advocacy. Extensive phone and face to face sales along with addressing any concerns that current students may have.

Highly organized; track record of efficient time management techniques including planning, scheduling, and delegating.

Created and implemented improved workflow processes that expedited and enhanced services, eliminated redundancy, and reduced time to completion.

Works well with other team members to balance corporate initiatives across different departments

AREAS OF EXPERTISE

Sales, Negotiation, Customer Service, Telemarketing and working with warm leads.

Client Retention Strategies

Communication & Organization Performance Consulting Military Funding and Educational

Processes Time Management & Conflict Resolution

MAJOR ACCOMPLISHMENTS

Ranked the top performer for online military admissions in 2012 to 2015

Promoted to Senior Admissions Advisor 2011

Highest number of enrollments and Retention starts and overall show rate company wide.

I have also obtained 0214- Life Including Variable Annuity as well as 0240 Health Licenses.

EXPERIENCE

DATES FROM 2016 – PRESENT

SALES, annual federal sam registrations

Extensive calling to cold calling as well as warm calling to prospective clients to generate new business within the company, also calls to current clients to manage and maintain their current registrations.

Currently 98% closing rate within the company. Training new hires in sales techniques.

2010 – 2015

SENIOR ADMISSIONS ADVISORS/SALES, ultimate medical academy

Professionally assisted prospective students through the admissions processes in accordance with all applicable federal and state regulations, school policies and procedures, and in compliance with all accrediting standards

Assessed prospective students via phone and in person to ensure they had the interests, desires, and motivations to be enrolled through graduation

Presented information regarding the school’s academic programs, tuition, and application process in a factual and ethical manner

Participated in appropriate recruitment and enrollment activities for the Tampa Bay market including open houses, orientation programs, career fairs, etc.

Updated and maintained statuses for all leads in the CampusVue student management system

Consistently achieved or overachieved the quantitative and qualitative metrics as defined for an Admissions Advisor position including, but not limited to: Enrollments, Starts, Show Rate and Compliance

Collaborated with other departments within the school to ensure the highest level of customer service and seamless transition of every student

Conducted campus tours and generated personally developed leads

Served as a mentor and coach to new team members during their first ninety days of employment

Worked closely with Education Officers and Veteran Affairs offices to ensure military benefits/funding were properly taken care of.

DATES FROM 2007 – 2010

PROGRAM REPRESENTATIVE/SALES, bisk education

Represented regionally accredited Online Universities, Villanova University working with Project Managers and Notre Dame working with Six Sigma and providing academic advisement for prospective students selling our program as opposed to other schools.

Negotiated with large corporations to establish educational partnerships and employee training cohorts at discounted tuition rates

Communicated with prospective students via call campaigns, emails, faxes, and in person regarding academic programs

Facilitated student and staff efforts in completion of education funding plans, including Financial Aid paperwork and supporting documentation

Attended weekly meetings and actively sought training to further individual performance objectives

DATES FROM 2001 – 2007

SENIOR SALES REPRESENTATIVE/TRAINER, adt security

Interviewed, hired, and trained Sales Representatives

Developed and deployed marketing collateral to solicit new business

Implemented a cold-calling system with door-to-door format for local residents

Prepared contracts for service, maintenance, renewals, and referrals

Conducted post installation follow-ups and continuous customer contact efforts to help maintain long-term customer retention

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