Administrative Assistant Customer Service

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Shirley Jobes

Wilmington, NC, USA *******@*****.*** +1-973-***-**** in/shirley-jobes-0b786047

SUMMARY

Administrative Assistant who is a proactive professional known for my initiative, strategic relationship-building, and managing complex projects with ease. Throughout my career, I've honed my organizational, time management, and office skills, making tasks like travel coordination, scheduling, and expense

reporting second nature to me. I have a high level of customer service expertise and have proven experience in delivering exceptional service and building positive client relationships.

EXPERIENCE

Administrative Assistant

Betts Environmental Services June 2021 - June 2024, Butler, NJ

• Kept Presidents calendar up to date.

• Typed draft proposals; Filed construction permits.

• Scheduled all inspections; Tracked imported and exported materials. Corresponded with customers and vendors.

• Processed and structured data in spreadsheets, enhancing departmental productivity by 15%.

• Streamlined new employee onboarding process by developing comprehensive documentation and utilizing Outlook for efficient data entry. Enhanced financial reporting efficiency by integrating QuickBooks for payroll, bill entry, and credit card reconciliation, maintaining an error- free system with consistent accuracy.

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• Utilized detailed spreadsheets to meticulously coordinate and update daily worker assignments, achieving 95% scheduling accuracy. Executed procurement and inventory management of office supplies utilizing organizational and time management skills to optimize workplace efficiency and reduce overhead costs by 20%.

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Dispatcher

Betts Petroleum Services June 2021 - June 2024, Butler, NJ

• Utilized digital communication tools to triage and prioritize incoming client calls, enhancing operational response efficiency by 25%.

• Utilized advanced communications to efficiently allocate service calls to technicians, optimizing response times by 20%.

• Coordinated complex dispatch schedules through detailed logistics planning, leading to increased service technician productivity.

• Optimized invoicing processes for client service requests, utilizing QuickBooks to ensure timely and accurate payment recording. Planning Reporter

Construction Information Systems (CIS) March 2014 - June 2021, Kinnelon, NJ Compiled comprehensive reports on upcoming construction projects using openly sourced public records, facilitating accurate forecasting for private construction jobs in the five boroughs and Wester Chester county in New York.

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• Developed a comprehensive onboarding program, optimizing the training timeline by 15%.

• Facilitate coordinated operations by streamlining administrative processes for the Vice President's daily objectives. Office Administrator

One Call Construction May 2012 - March 2014, Little Falls, NJ Enhanced client engagement through proactive phone correspondence, utilizing advanced communication tools to ensure satisfaction and retention.

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• Scheduled and coordinated appointments for service technicians using advanced calendar management tools.

• Implemented route coordination strategies through analytical data to enhance technicians productivity by reducing travel distance.

• Utilized Microsoft Outlook to schedule and conduct daily client interactions, ensuring prompt response to questions and concerns.

• Coordinate permits processing with municipalities, reducing approval times by 20% using Microsoft Excel tracking.

• Constant interaction with major corporations, such as: Dumpsters companies, Mortgage Companies, Banks, Insurance companies.

• Responsible for paying all monthly expenses.

• Develop and maintain an organized filing protocol, reducing data retrieval times by 30% with Microsoft Excel.

• Check e-mail daily and respond when needed.

• Corresponding with clients, business and townships via fax and e-mail. Bartender/Server

Mountain Creek Resort October 2011 - May 2013, Vernon, NJ

• Greet customer at the indoor/outdoor restaurants during the ski and water park season.

• Integrate seasonal and locally-sourced ingredients in signature drinks to elevate guest satisfaction.

• Illustrate daily culinary offerings with detail to elevate dining experiences, improving customer satisfaction by 20%.

• Optimized table setting and serving procedures to enhance guest turnaround times, increasing customer satisfaction rates by 15%.

• Assist with opening preparations and closing procedures.

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• Utilized POS systems to reconcile cash flows and credit transactions with precision.

• Run end of the day reports; Provide information on resort amenities and accommodations. Head Bartender

Hidden Valley Resort October 2007 - June 2011, Vernon, NJ

• Conducted comprehensive training sessions for new team members across bar and floor positions, enhancing service efficiency. Executed precise inventory audits on a monthly basis, enhancing inventory accuracy and facilitating better financial forecasting for procurement.

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• Utilized mixology techniques to craft exclusive drink specials, increasing repeat customer visits by 15%.

• Coordinated staff assignments and workflow through effective communication to streamline service delivery.

• Coordinated opening and closing routines to ensure operational readiness and closure integrity. Executed comprehensive financial transactions and reconciliations, employing point-of-sale systems to ensure daily close-outs with 100% accuracy.

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Inventory Control Specialist

Safilo USA May 1991 - November 1995, Fairfield, NJ Orchestrated vendor transaction processes utilizing ERP systems, optimizing order placement efficiency and ensuring 10% faster procurement cycles.

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• Implemented automated inventory audits using forecasting software, decreasing discrepancies by 20%.

• Utilized SQL queries to diagnose and resolve warehouse order processing issues, boosting efficiency by 15%. Inventory Control - Customer Service Order Entry Specialist Safilo USA April 1989 - May 1991, Fairfield, NJ

• Utilized ERP systems to accurately place and manage optical merchandise orders with overseas vendors, ensuring on-time delivery.

• Implemented inventory management processes using computer systems, leading to a reduction in stock discrepancies by 20%. Utilized advanced diagnostic techniques, collaborating with warehouse staff to resolve order discrepancies, resulting in a 20% reduction in processing errors.

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• Enhanced order accuracy by implementing digital order entry systems, reducing errors by 10% and improving customer satisfaction.

• Executed precise order dispatch protocols by integrating logistics software, achieving a reduction in dispatch errors by 10%.

• Streamlined complaint-handling process utilizing advanced communication tools, reducing response time by 10%. EDUCATION

Diploma

West Milford Twp. High School • West Milford, NJ • 1984 SKILLS

POS

Microsoft Office Suite

QuickBooks

Google Suite

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