Data Entry Customer Service
Resume:
Sandra Tart
Milwaukee, WI *****
*********@***.***
I am looking to obtain a position with flexibility, motivation and versatility. I am an intelligent, quick learner with strong analytical skills, work ethics and strong team member. Developed and maintained excellent customer relations and developed customer rapport along with award winning customer satisfaction. Ability to follow instructions and make decisions in a fast paced environment with little or no supervision. Consistently able to meet sales quotas and maintain all records. Seeking a position that provides challenge and advancement opportunities. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Administrative Assistant/Building Permit Technician SAFEbuilt
August 2022 to July 2023
First point of contact for the public at municipal offices that distribute permits. Examine plans, blueprints, and other documents to verify accuracy according to the build code and completeness;
Explain requirements and provide information to permit applicants; and process permit applications. Assist building inspectors in their day-to-day duties and perform basic data entry tasks. Excellent written and verbal communication skills and data entry proficiency. Level II permit technicians coordinate with other relevant agencies regarding permit requirements, process building permit appeals, suspensions or revocations, and assist in engineering related functions to ensure that code requirements are being met.
PCA Personal Care Assistant
self employed - Milwaukee, WI
September 2018 to January 2022
• Ensure clients receive their medication on time.
• Support clients who can't move on their own.
• Help clients dress, bathe, eat etc.
• Assist clients with physical therapy exercises.
• Cook meals according to the customer's restrictions.
• Help customers with their shopping.
Customer Service Representative/Call Center
Skygen Usa - Menomonee Falls, WI
August 2014 to August 2018
• Customer service specialist for inbound/ outbound call center
• Provider enrollment and credentialing specialist
• Utilization management
• Familiar with the states Medicare Medicaid Marketplace dental plans
• Explanation of claims 2 providers and members
US Cellular, Waukesha WI, Sr. Customer Service Representative US Cellular - Milwaukee, WI
May 2002 to April 2007
Personal Assistant
Self Employed - South Milwaukee, WI
September 2001 to April 2003
Building Inspection Secretary
City of Oak Creek - Oak Creek, WI
May 2000 to April 2002
Education
Associate
Skills
• Microsoft office (10+ years)
• Office Equipment (10+ years)
• Office Management (10+ years)
• Customer Service (10+ years)
• CSR (10+ years)
• Utilization Management (10+ years)
• Microsoft Access (10+ years)
• Visio (5 years)
• Telecommunication (10+ years)
• Technical Support (10+ years)
• Help Desk (10+ years)
• Microsoft Outlook (10+ years)
• Computer Networking (10+ years)
• Analysis Skills (10+ years)
• Data entry (10+ years)
• Front desk (10+ years)
• Epic (10+ years)
• Clerical experience (10+ years)
• Office experience (10+ years)
• Documentation review (10+ years)
• Process Improvement (9 years)
• Microsoft SharePoint (5 years)
• Triage (10+ years)
• Microsoft Excel (10+ years)
• Windows (10+ years)
• Call Center
Certifications and Licenses
First Aid Certification
Assessments
Attention to detail — Proficient
October 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Administrative assistant/receptionist — Completed
July 2021
Using basic scheduling and organizational skills in an office setting Full results: Completed
Customer service — Proficient
September 2021
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
August 2021
Responding to customer situations with sensitivity Full results: Proficient
Work style: Reliability — Proficient
October 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills Summary
• Project Management
• Report Preparation
• Customer Service
• Marketing & Sales
• Telecommunications
• Scheduling
• Front Office Operation
• Professional Presentations
• Training
• Technical Support
• Help Desk Support
• General Office Skills
• Financial Service
• Customer Retention
• Medical Terminology
• CNA Certificate
Computer Skills
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Access
• Microsoft Outlook
• Visio
• CARES
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