Service Representative Boca Raton
Resume:
Schneida Charles
Accomplished Customer Service Representative with over 7 years of
experience in delivering unparalleled support and fostering customer satisfaction.
Boca Raton, FL 33434
*******.********@*****.***
*.************@*****.***
EXPERIENCE
Navient, USA— Remote Customer
Service Representative
JULY 2023 - JANUARY 2024
My first remote job where we are given a headset and dual monitor setup for inbound calls. With this setup we provided federal assistance for people who need internet or mobile phone service. I processed consumer applications and answered any inquiries. Adhered to monitored break times.
Infinity Sales Group, Boca Raton — Sales Agent
OCTOBER 2020 - DECEMBER 2022
An inbound sales job where I am answering and redirecting phone calls to their proper department. Provided excellent and professional telephone service with inbound calls from across the US; providing sales of products like cell phones, home services and commercial service plans. Keeping up-to-date with daily policies, daily sales reports and company progress. Mission Bay Dry Cleaners, Boca Raton — Store Attendant MAY 2017 - OCTOBER 2020
Key-Holder position to open and close this store. I was responsible for counting registers and delivering any additional deposits. Keeping track of store codes, customer purchases and store sales. Helped customers find specific products, answering telephones and explaining any answers to this location or any of the other 5 stores. Daily store cleaning to ensure customers get the cleanest experience.
The Grand Lux Cafe, Boca Raton — Server
APRIL 2012 - AUGUST 2016
My first high-volume restaurant where I
Served guests for 4 years and trained new servers for 2. As a team we ensured the highest guest experience by seating, taking orders, serving guests our dishes made from scratch and removing dinnerware promptly. Checking bathrooms, giving hands in the kitchen, and increasing the pace of service for the restaurant.
SKILLS
Excellent communication
skills.
Self-Motivation: Ability to
work independently, manage
time effectively, and stay
focused without direct
supervision.
Proficiency with remote
communication tools such as
CRM, Microsoft Teams, Zoom
and Auto Dialers.
Ability to quickly and
effectively resolve customer
issues.
.
Contact this candidate