Customer Service Account Representative

P . +678-***-**** E .**********@*****.*** A . Rockmart, Georgia

MARY M. SPIVEY

EXPERIENCED SPECIALIST

SUMMARY

Ambitious and results-driven professional seeking a long-term career that offers dynamic opportunities for personal and professional growth. Eager to contribute to diverse corporate projects, with a strong focus on roles that involve extensive people interaction and reward initiative and performance. Committed to excellence, consistently exceeding targets, and adapting quickly to new challenges and evolving environments. EDUCATION

B.S. Business Management University of Phoenix 2024 3.4 GPA Coursework Highlights: Operational Management, Organizational Global Supply Management, Innovative Leadership, Change Management and Implementation, Principle of Macroeconomics, Organizational Project Management, Strategic Operations & Logistics, Finance of Business, Marketing, Fundamentals of Human Resource Management.

SKILLS

• Excel

• Powerpoint

• Writing

• Management

• Data Analytics

1999 - Present Shaw Industries CUSTOMER ENGAGEMENT SPECIALIST (REMOTE)

• Managed incoming calls to process customer orders, expedite shipments, and send order confirmations via email and fax.

• Took on a stretch assignment with the SCS Help Group, demonstrating flexibility and a proactive approach to additional responsibilities.

• Independently handled customer service duties, providing comprehensive support to the department and ensuring client satisfaction.

• Acted as the primary point of contact for customers, addressing inquiries and resolving issues with efficiency and professionalism.

• Actively participated in Empowerment Group meetings, contributing ideas and engaging in team development initiatives.

COACH & ACCOUNT REPRESENTATIVE

• Coach agents to improve skills in order placement, order expediting, active listening, empathy, communication, and time management.

• Motivate customer service reps to achieve their full potential in supporting customers.

• Serve as the primary point of contact for customers as an Account Representative.

• Deliver exceptional customer service by resolving issues promptly and efficiently.

• Collaborate with team members to address customer-related concerns and find effective solutions. SUPPORT REPRESENTATIVE

• Listen to and address customer concerns with care and professionalism.

• Manage customer inquiries via phone and email, providing timely responses.

• Inform customers about new products and improvements to existing offerings.

• Expedite orders through transportation, ensuring required forms are submitted via email. WORK EXPERIENCE

AWARDS

Honor Society of University of Phoenix

Deans List University of Phoenix

Rockmart Cares Volunteer Award

HOBBIES

Travel, Hiking, Baking, Volunteering, Singing, Cooking

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