Customer Service Business-To-Business

DIANE M. CHUDOBA

Panama City, FL *****

***/***-**** *****.********@*****.***

SUMMARY:

Experienced loyal, dependable, hardworking Hospitality Industry professional; Possess strong organizational skills and detail oriented; Achieve results beyond company goals and objectives; Superb written and verbal communication skills; Exceptional adaptability and versatility even in high pressure environments; Team player and/or ability to work independently; Competent with computer and office procedures; known for going over and beyond expectations.

Key Competencies:

Customer Relations

Brand Development

Microsoft Office Software

Marketing Communications

Scheduling/Appointments

Task/Time Management

Business-to-Business Sales

Documentation/Tracking

Confidentiality Procedures

EMPLOYMENT EXPERIENCE:

Customer Care Specialist, Williams-Sonoma, Inc., Panama City, FL 2017 – Present

Embrace new customer engagement strategies and technology to increase business-to-business and business-to-consumer sales across all eight (8) Williams-Sonoma, Inc. (WSI) brands

Approve and establish new business-to-business accounts based on qualified documentation

Research and approve sales tax exemptions for new and existing clients

Troubleshoot product quality and supply chain issues

Follow up with clients verbally and in writing to assure superior satisfaction with WSI products and services

Exceed metric performance quality standards in all rated categories: Productivity, Reliability and Punctuality

Achieved perfect 5-Star Customer Service Ratings in daily guest feedback surveys

Corporate Communications, American Casino & Entertainment Properties, Las Vegas, NV 2012 – 2016

Created and implemented advertising/marketing campaign copy for the in-house advertising agency of the hospitality division of Goldman-Sachs, an American multinational investment bank and owner of five (5) Nevada based casino resorts

Led Creative Team to receive over 50 “Best of Las Vegas” awards across all American Casino & Entertainment Properties (ACEP) brands including The Strat, Arizona Charlies and Aquarius Casino Resort

Brainstormed and implemented new campaign concepts to enhance ACEP brand loyalty

Researched and filed trademarks for new ACEP sub-brands and properties

EDUCATION:

Bachelor’s Degree in Business Administration, Southern Illinois University, Carbondale, IL

Marketing Communications primary coursework, Southern Illinois University, Carbondale, IL

Radio & Television graduate coursework, Columbia College, Chicago, IL

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