Customer Service Providers

Angela Carrick

SKILLS

• Leadership and team management

• Customer service and satisfaction

• Problem-solving and decision-making

• Time management and organization

• Communication and interpersonal skills

PROFESSIONAL EXPERIENCE

Manager McDonalds

July 2017 - October 2023

Responsibilities

• Managed a team of employees, ensuring smooth operations and excellent customer service.

• Oversaw daily operations, including inventory management, cash handling, and food safety compliance.

• Developed and implemented training programs to enhance employee performance and customer satisfaction.

• Resolved customer complaints and ensured timely resolution of issues.

• Achieved and exceeded sales targets through effective marketing strategies and promotions.

Dispatch Operator Allied Dispatch

October 2016 - June 2017

Responsibilities

• Efficiently dispatched service providers to assist customers in need of roadside assistance.

• Coordinated with service providers and customers to ensure timely and effective resolution of issues.

• Handled high call volumes and maintained a professional and courteous demeanor.

• Documented all customer interactions and updated relevant information in the system.

• Assisted in training new dispatch operators and provided ongoing support to team members.

Server IHOP - [Location]

October 2010 - October 2016

Responsibilities

• Provided exceptional customer service by taking orders, serving food, and addressing customer inquiries.

• Ensured accuracy in order placement and delivery, minimizing errors and customer dissatisfaction.

• Collaborated with kitchen staff to ensure timely and efficient food preparation and delivery.

• Handled cash transactions and maintained accurate records of sales and tips.

• Received multiple customer service awards for consistently exceeding customer expectations.

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