Medical Assistant Urgent Care

Ashley Hyatt

Ashley M. Hyatt

Lakewood, WA

720-***-****

***************@*****.***

ㅡ

Skills Verbal communication

Problem solving

Detail-oriented

Patient

Time Management

Attention to detail

Organized

Collaborative

Typing(Advanced)

.

ㅡ

Experience ADL HEALTH /Call Center Agent

DECEMBER 2019- 2020, DENVER,CO

Collaborated with staff members,responding to customers request within 2 minutes on average

Established knowledge of protocols

Maintained a professional, friendly demeanor with

customers at call times, and reduced wait times by 6+ minutes

Studied Microsoft word and Google Docs

CARE NOW URGENT CARE / Medical Assistant Representative JANUARY 2023 - 2024, DENVER,CO

Developed a comprehensive scheduling system that

improved employee efficiency by 10%

Successfully coordinated and tracked health insurance companies and eligibility

Utilized scheduling software to manage status of patients with workers comp

Received incoming calls and emails from 1K patients, and other medical staff

AFC URGENT CARE / Certified Medical Assistant (Front desk position)

MAY 2018 -2022, DENVER,CO

Led front-desk operations and was responsible for scheduling 100% of patient visits

Coordinated with 15+ insurance companies and gathered estimates for patients and claims for reimbursement Maintained patient records and demographics

Managed rooming and patient flow, escorting patients to examination rooms

ㅡ

Education CONCORDE CAREER COLLEGE:Medical Assisting DENVER,CO

CMA-Certified Medical Assistant

ㅡ

Contact this candidate