General Manager Team Members
Resume:
North Massapequa, NY *****
*.*******@*****.***
Allison Hantman
Experienced with over 15 years within the Hospitality industry. A highly motivated and well rounded individual with a winning attitude and desire to deliver an exceptional experience. Focused on setting high expectations and raising service standards. Talented in creating a warm, friendly and welcoming atmosphere for both patrons and co-workers. Recognized for learning unfamiliar material in a quick and timely fashion.
EXPERIENCE
TGI Fridays, Massapequa NY — General Manager
April 2019 - October 2024
● "Go-To Person" for coaching, training and continuing development to other managers within region of 15 stores
● A subject matter expert in standards and company principles and a valuable resource to other managers in their ongoing development.
● Managing all financial budgets by accurately forecasting to ensure meeting company expectations
TGI Fridays, Massapequa NY — Executive Kitchen Manager April 2018 - April 2019
● Coordinated all department functions for a team of 25 employees in a positive learning environment. Creating a culture of good sportsmanship, cooperation and responsibility.
● Assisted in Menu Implementations on a regional level and all aspects of the training process to coach and develop on new procedures.
● Created new processes and systems for increasing guest service satisfaction and service execution.
● Consistently exceeding food cost compared to budget. Joe's Crab Shack, Westbury NY — General Manager
January 2017 - September 2017
● Managed a $5 million annually operation with 80 employees. Decreased labor cost from 21% to 16.5%.
● Liaison with guests, team members,vendors licensing authorities and sales representatives.
● Handling all Guest complaints in a timely and professional manner.
● Preparing and presenting staffing needs with a major involvement in recruiting, training and supervising all team members.
● Ensuring Company compliance with licensing, hygiene and health and safety guidelines and standards.
● Holding all team members accountable to follow company standards and be a positive role model that is encouraging and motivating to the team.
● Review work procedures and operational problems to determine ways to improve service, performance and safety.
Joe’s Crab Shack, Westbury NY — Executive Kitchen Manager January 2014- January 2017
● Monitored sanitation practices to ensure that employees follow standards and regulations set by company, state and federal laws.
● Determined production schedules, and staffing requirements necessary to ensure timely delivery of service while ensuring to meet budgets.
● Supervise and coordinate activities of cooks and other team members in food preparation and presentation.
● Providing ongoing coaching and development with all team members to increase food and beverage knowledge, quality of service and accountability within the team.
● Schedule and receive food and beverage deliveries, checking delivery contest to verify product quantity and quality.
● Maintain positive and professional relations with all vendors and sales representatives.
Joe’s Crab Shack, Oceanside NY — Beverage Manager
December 2013 - December 2014
● Monitored all employee and patron activities to ensure liquor regulations are obeyed.
● Maintained constant presence in bar and dining room to address guest needs.
● Performed weekly inventory and troubleshoot any issues with cost control and follow up with communication within department.
● Worked closely with Front of house staff to encourage growth and development and provided fast feedback.
Outback Steakhouse, Westbury NY — Front of House Manager December 2012 - December 2013
● Performed Monthly inventory and troubleshoot any issues with cost control and follow up with communication within departments.
● Coordinated and Supervised all Front of House functions for a team of 40 employees within 4 departments.
● Monitored dining room to ensure optimal guest experiences and provided feedback and coaching to increase guest services.
TGI Fridays, Bayshore NY — Beverage Manager
May 2009 - December 2012
● Organized annual fundraising events to raise money for nonprofit organizations.
● Fostered a culture of good sportsmanship, cooperation and responsibility.
● Built and fostered a winning team environment
● Counseled and disciplined staff when necessary.
TGI Fridays, Long Island NY — Market Trainer
November 2010 - December 2012
● Overlooked all training programs within 9 locations.
● Conducted small group and individual classroom activities and workshops.
● Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
● Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives
● A subject matter expert in standards and company principles and a valuable resource to other managers in their on going development. TGI Fridays, Huntington NY — Server/Bartender
November 2008 - May 2009
● Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
● Consistently kept bar and work areas clean and sanitary in compliance with bar standards and local, state and federal laws. Dave and Busters, Farmingdale NY — Host/Server/Bartender June 2004 - October 2008
● Created new processes and systems for increasing guest service satisfaction.
● Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests. Dave and Busters, Farmingdale NY — Financial Assistant June 2005 - April 2008
● Collaborated extensively with auditors during preliminary and year end audit processes.
● Managed accounting operations, accounting close, account reporting and reconciliations
● Performed debit, credit and total accounts on computer spreadsheets/databases using specialized accounting software EDUCATION
SUNY Purchase College, Purchase NY — Bachelor of Arts June 2008
Minor in Psychology and Mathematics
Active Member of: Hillel, GLBTU Club, Vocal Ensemble, Student Government, Varsity Leaders Club
Captain of Purchase College NCAA Softball team in 2008
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