Customer Service Representative
Resume:
Al Lomax
Atlanta, GA *****
********@*****.***
To obtain a challenging position with a company that allows career advancement through utilization of critical assessment and effective, professional communication for mutual growth and success.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Asst. Manager
HENRI'S BAKERY & Cafe-Atlanta, GA
June 2023 to Present
Recruiter
Masis Staffing Solutions-Morrow, GA
June 2018 to May 2023
Barback/Server Assistant/ Server
Le Colonial Atlanta - Buckhead-Atlanta, GA
February 2018 to December 2020
Atlanta Customer Service Representative
QBE Insurance
January 2013 to December 2017
• Presented account proposals in a professional and timely manner.
• Processed applications, payments, corrections, endorsements and cancellations.
• Researched coverage and premium options and supplied clients with the best coverage available.
• Drafted quarterly reports for management review.
• Engaged customers and provided a high level of service by carefully
• explaining details about their documents.
• Left messages for agents to reach out to customers in a timely manner Host/Server/Barback
TGI Fridays-Morrow, GA
February 2010 to March 2013
Administrative Assistance (Externship)
Allstate Insurance
February 2012 to April 2012
Spoke with customers by phone daily (Customer service/Call center) in high call volumes.
• Telemarketing as well as door to door marketing
• File papers and ran the office unattended
• Answered phone calls and handled customer complaints accordingly.
• Issue payments in the absence of the agents' office.
• Determine if the company is liable for paying the claims by analyzing and examining the facts of loss in a timely and efficient manner.
• Left messages for the agent to follow up with customer in a timely manner. Education
Bachelor's degree in Criminal Justice
Georgia State University - Atlanta, GA
August 2008 to May 2013
Business Office Administration
United Education Institute - Morrow, GA
2012
Human resource management
American Public University
High school diploma or GED in Basics
Morrow High School - Morrow, GA
Skills
• PROBLEM-SOLVING (Less than 1 year)
• Marketing (3 years)
• Project management (2 years)
• Fundraising
• Talent management (3 years)
• Human resources
• Leadership
• HR sourcing
• Hospitality (3 years)
• Warehouse experience
• Assembly
• Manufacturing
• Public relations
• Customer support
• Talent Acquisition
• Telemarketing
• Recruiting
• Restaurant experience
• Hospitality
• Restaurant experience
• Customer service
• Communication skills
• Computer skills
• Organizational skills
• Bartending
• Food handling
• Food industry
Certifications and Licenses
Pallet Jack Certification
Forklift Certification
Driver's License
Additional Information
SKILLS:
• Results Oriented
• Excellent Communicator
• Superior Problem-solving Skills
• Exceptional Organization Ability
• Excellent Computer Skills
• Multi-task Oriented
• Proven Ability Working with High Volume
Contact this candidate