Administrative Assistant Data Entry

Amy L. Rice **** Ortonville Rd

Clarkston, MI ****8

ph: 248-***-****

**********@*****.***

SKILLS

•Keyboarding 45+ wpm Excellent Business Communications skills

•Multi-line Phone System Proficient in all Microsoft Office programs

•Excellent Interpersonal skills

EMPLOYMENT HISTORY

Distinctive Landscapes Inc. 6/2015-present Administrative Assistant

Answer phones, schedule appointments using Google Calendar. I create estimates, create and close out invoices, create work orders and repair orders using QuickBooks. Scan, organize and keep a file system of signed customer contracts, receipts, tax documents, vehicle documents, client plans and drawings into their respective files in a shared network. I download property maps, import them into Dynascape and Dynascape Color in order to design landscaping and hardscaping drawings for clients. I total hours and prepare payroll. Using Excel spreadsheets, I track and file labor hours and receipts for job costing, business overhead costs, and rent paid by tenants in our building.

Eller Services, Plumbing, Heating & Cooling, Rochester Hills, MI 6/2014-6/2015 Administrative Assistant

Answered phone calls, scheduled HVAC and plumbing appointments with customers, created work orders for technicians and plumbers, and tracked them while in the field. Closed out all completed work orders, followed up with and scheduled any return appointments needed and kept organized files of all work orders. Responsible for matching job times with timecards for job costing, and matching purchase orders with invoices for accounts receivable. Also created quotes and invoices using FileMaker, contacted customers to discuss work to be done in order to accurately describe the work to technicians, emailed quotes, paid receipts and other communications.

MISS Dig, Auburn Hills, MI 03/2010-11/2012 Customer Service Representative

Responsible for answering incoming calls from callers from all over the state of Michigan and used MISS Dig software to enter tickets requesting Utility Member locate requests. Listened carefully to each caller in order to clearly and accurately describe to Utility Locators what type of work was being done by the caller and where the work on the property is being done. Verified caller's physical location verses mailing address in order to send the requested ticket to the correct city, township or village in a county so the correct Utilities would receive it. It was extremely important to follow very specific protocols for canceled tickets, emergencies, joint meets etc. Attention to detail and accurate listening were extremely important for this position.

AMcomm Telecommunications Inc., White Lake, MI 11/2006 - 08/2009 Cable Technician/Receptionist

Due to my customer relation skills, work ethic and determination to do my job well, I was promoted twice at this company, from Installation Technician to front desk Receptionist. As the Receptionist, I answered a multi-line phone system with multiple extensions and voicemails. I was responsible for keeping all paper and electronic files organized. Used online computer software and Excel to track Installation Technicians, and reported their progress during the day to their respective supervisors, gave technical support to customers and our call center. Utilized online ordering websites to order office supplies such as copier toner/drums, paper and coffee etc. and kept the office running smoothly. Used Excel and Microsoft Outlook to balance, track and report weekly gas usage for all departments as well as making billing code corrections and totaling invoices for technicians for payroll each week. I also initiated completion of phone conference training for myself in order to use the MISS Dig Remote Ticket Entry software to more efficiently enter as many as 90 MISS Dig Utility staking requests per day. I assisted engineers with altering and making corrections on as-built drawings using AutoCAD 2008. *As an Installation Technician, I installed residential and commercial cable services, including phone, internet and television, into customer's homes and offices, from the utility pole to the cable equipment inside homes and offices. Maintained payments, work orders and did customer education.

EDUCATION: Oakland Community College, MI

HONORS AND ACTIVITIES: Employee Appreciation Award from AMcomm Telecommunications Inc.

Oakland Community College Art Appreciation Award

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