Customer Service Support

Jasmine Williams

*******.*.**********@*****.*** 904-***-**** Jacksonville, FL

SUMMARY

Seasoned professional with 2 years' experience in customer support roles, seeking a Customer Support position. Excelled in managing staff, ensuring regulatory compliance, and delivering exceptional customer service at FIS Global. Proficient in Microsoft Office, CRM, and data analysis to enhance customer satisfaction and processes. WORK EXPERIENCE

Global Payments Jacksonville, FL

Fraud Specialist 1 Oct 2024 - Present

• Oversee daily operations and manage staff to ensure adherence to regulatory standards and delivery of high-quality customer service.

• Analyze data to identify trends that drive strategic business improvements.

• Develop and implement process enhancements to bolster overall performance and efficiency. Fanatics Jacksonville, FL

Game Operations Manager Aug 2023 - Jul 2024

• Managed daily operations and staff, ensuring adherence to regulations and delivery of outstanding customer service.

• Analyzed operational data to identify trends, informing strategic decision-making for process enhancements.

• Developed and implemented strategies to improve performance, streamline operations, and enhance customer satisfaction.

FIS Global Jacksonville, FL

CS Representative Aug 2022 - 2023

• Managed staff and oversaw daily operations, ensuring adherence to regulatory standards while delivering high-quality customer service.

• Analyzed data to identify trends, informing process improvements and performance enhancement initiatives.

• Developed strategies that improved operational efficiencies and contributed to a customer-centric environment. EDUCATION

DeVry University

Certification in Information Technology

May 2021

SKILLS

Microsoft Office • Analytical Skills • Customer Relationship Management • Communication • Exceptional Communication • Organizational Skills

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