Customer Service Project Manager
Resume:
Joshua Williamson
Dependable Make Ready Technician and Facilities Manager
Little Rock, AR 72204
******@*****.***
Diligent and detail-oriented project management professional with 7 years of experience in managing projects and ensuring timely completion. Proficient in construction, plumbing, and electrical systems. Skilled in project planning, budgeting, and cost control. Possesses a strong background in facilities management and maintenance. Proven experience in supervising and coordinating with various stakeholders
Willing to relocate to: Little Rock, AR
Authorized to work in the US for any employer
Work Experience
Make Ready Technician
Moses Tucker Partners-Little Rock, AR
May 2022 to Present
• Flipped 344 apartments solo over two years while managing a full workload of additional work orders and maintenance tasks. Took full ownership of make-ready processes, including expert-level painting, detailed cleaning, and complex repairs to ensure units were flawlessly prepared for new tenants. Proactively inspected vacant units, identifying and addressing potential issues before they escalated, which drastically reduced downtime between tenants and boosted overall property profitability. Consistently completed tasks ahead of deadlines, delivering exceptional quality work with zero compromises.3
Played a critical role in the move-in process by preparing and organizing move-in packets, managing keys, and coordinating lease agreements, ensuring smooth tenant transitions. Maintained strict adherence to safety regulations, creating a safer work environment and reducing potential liabilities for the company. Implemented new innovative cost-saving strategies that cut expenses without sacrificing quality, directly improving the bottom line. Personally conducted final inspections, ensuring each unit exceeded company standards and was market-ready. Collaborated closely with leasing staff to prioritize turnovers based on occupancy needs, enhancing tenant satisfaction and maximizing occupancy rates. Project Manager
Arkansas Shades Blinds and Shutters-Little Rock, AR July 2020 to Present
• Site Manager / Project Manager Responsibilities:
• Provide site status reports and ensure project progress aligns with timelines and quality standards.
• Manage daily site activities, assign tasks, and oversee team performance.
• Report hazards, injuries, and unsafe conditions immediately; ensure safe use of equipment and report defects.
• Inform management of changes in materials, processes, or plant.
• Collaborate with consultants, contractors, vendors, and suppliers to resolve site issues and address deficiencies.
• Develop project plans, set timelines, allocate resources, and manage risks.
• Manage project budgets from $100 to $250,000, ensuring cost control and efficient resource use. Sub-Contractor
Self Employed-Little Rock, AR
2014 to Present
• Responsible for installing of low voltage systems including receptacles, switches, fixtures and security systems .
• Responsible for installing and repairing all plumbing issues not related to main water supply or drain including water heaters, vanities, toilets, showers and tubs.
• Oversaw remodel job crews beginning with framing, window installation and sheeting roofs occasionally painting, trimming and adding siding.
• Maintained and updated all required materials needed for each individual assigned job.
• Worked directly with construction workers to achieve desired results and outstanding project completion.
Make Ready Technician
Moses Tucker Partners-Little Rock, AR
May 2022 to October 2024
• Executed the complete turnover of 344 apartments over a two-year period while efficiently managing a diverse workload of maintenance tasks.
• Assumed full responsibility for the make-ready process, demonstrating expertise in painting, thorough cleaning, and complex repairs to ensure units were impeccably prepared for new tenants.
• Conducted proactive inspections of vacant units to identify and rectify potential issues, significantly minimizing downtime between tenants and enhancing overall property profitability.
• Delivered high-quality work consistently ahead of deadlines, upholding a commitment to excellence in all tasks.
• Streamlined the move-in process by managing comprehensive move-in packets, managing keys, and coordinating move in deadlines according to lease agreements, facilitating seamless transitions for new residents.
• Adhered rigorously to safety regulations, contributing to a safer work environment and reducing potential liabilities for the organization.
• Developed and implemented innovative cost-saving strategies that improved operational efficiency while maintaining quality standards.
• Performed final inspections to ensure each unit met and exceeded company standards for market readiness, collaborating closely with leasing staff to prioritize turnovers based on occupancy needs. Assistant Project Manager
Cash Designs LLC-Little Rock, AR
October 2018 to December 2019
• Assist owner with remodel and staging process with carpentry and repair work.
• Basic ability to read, interpret and work from blueprints, drawings, or oral instruction on a variety of structures related to the construction project.
• Operate a variety of machinery, equipment and tools including saws, router, drills, sanders, planers, drill presses and various hand tools.
• Maintain inventory of tools, supplies, and equipment; recommend tools, supplies, and equipment for purchase.
• Perform a variety of locksmith duties; install, repair, and replace locks on doors
• Inspect, service, and maintain operational functionality of doors and windows. Maintenance Technician
Van Rooy Properties-Little Rock, AR
March 2017 to February 2019
• Inspect buildings, electrical systems, grounds, and equipment to ensure safe, well-maintained conditions, identify hazards, defects, and the need for adjustment or repair.
• Perform minor troubleshooting and repairs; replace electrical and plumbing fixtures, kitchen appliances, water heaters and HVAC systems
• Assist with preventive maintenance and troubleshooting on HVAC system, changing filters, bearings.
• Complete maintenance work orders as assigned and in a timely manner.
• Install or replace plugs, switches, outlets.
• Respond to 24-hour emergency calls
Education
Associate in Medical Coding and Billing
Remington College - Little Rock, AR
2015
Bachelor of Science in Business Marketing
North Carolina State University at Raleigh
2012
Skills
• Medical Records (3 years)
• Patient Scheduling (2 years)
• Coding (1 year)
• Billing (1 year)
• Administrative Skills (10+ years)
• Maintenance (5 years)
• Troubleshooting
• Electrical (10+ years)
• HVAC (3 years)
• Project Management (5 years)
• MS Office
• Hand Tools (10+ years)
• blueprints (10+ years)
• Locksmith Experience (4 years)
• Pest Control
• Facilities Management (5 years)
• Plumbing
• Property Management
• ICD-10
• Carpentry
• Blueprint Reading
• Medical Billing
• OneSite (5 years)
• Cost Management (5 years)
• Low Voltage
• Equipment Repair
• Customer service (10+ years)
• Fabrication
• Project Coordination
• CPT Coding
• Remodeling
• Supervising Experience
• Manufacturing (2 years)
• Medical Terminology
• Drywall
• Landscape Maintenance
• Medical Coding
• Warehouse experience (3 years)
• Supply chain (7 years)
• Property leasing
• Door Hanging
• English
• Restoration
Military Service
Branch: Army
Service Country: United States
Rank: E-4
Certifications and Licenses
Secret Clearance
OSHA 30
Present
Driver's License
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