Customer service/administrative & sales expert

Brooke Garnreiter

******************@*****.*** Work from Home/Remote,, US +1-562-***-****

WORK HISTORY

Bartender at Premium pours

January 2021 - October 2024 (4 Years)

Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment

Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations

Efficiently handled cash transactions and accurately processed payments using POS system Collaborated with kitchen staff to ensure timely delivery of food orders for customers seated at the bar

Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs

Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation

Organized special events such as themed nights or live music performances to attract new customers

Participated in monthly team meetings to discuss new promotions or menu changes Customer Service Representative at Square One Enterprises January 2011 - January 2024 (13 Years)

Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction

Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution Built rapport with customers through active listening, empathy, and personalized interactions Maintained detailed records of all customer interactions in CRM system for future reference and analysis

Proactively followed up with customers after issue resolution to ensure their satisfaction was maintained

Managed escalated customer issues with professionalism and empathy, ensuring swift resolution while maintaining a positive brand image

Bartender Server at Crowne Plaza Hotel

February 2016 - July 2019 (3 Years)

Collaborated with kitchen staff to ensure timely delivery of food orders for customers seated at the bar

Managed inventory levels by monitoring stock levels, placing orders for supplies, and conducting regular audits

Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs

Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation

Implemented upselling strategies resulting in an increase in average check size by XX Resolved customer complaints promptly and effectively to maintain high levels of satisfaction Showcased daily breakfast, lunch, and dinner features, detailing key cuisine elements and recommended wine and spirit pairings

Assisted in the organization and execution of private events, ensuring exceptional service and customer satisfaction

Collaborated with kitchen staff to ensure timely delivery of food orders to customers Provided recommendations on menu items based on customer preferences and dietary restrictions

Adhered to all food safety regulations to ensure the health and well-being of customers Assisted in training new servers on restaurant policies, procedures, and best practices for delivering excellent customer service

Managed inventory levels of supplies such as napkins, utensils, condiments etc. ensuring availability during peak hours

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