Social Media Customer Service

Danielle Connors

***** ***** *** *** *******, TX 75760 *************@*****.*** 469-***-****

OBJECTIVE Highly organized and detail-oriented professional seeking a customer service position to utilize strong critical thinking, administrative, and service quality skills. Offering a track record of proficiency in various software programs, attention to detail and the ability to satisfy customer needs. Committed to delivering high quality results within tight deadlines while developing new skills and expanding upon existing skills. SKILLS

Problem-Solving: The ability to identify challenges and come up with creative and effective solutions.

Time Management: Prioritizing tasks, meeting deadlines, and managing multiple projects efficiently.

Adaptability: Flexibility to handle changing circumstances, new technologies, and different work environments.

Teamwork and Collaboration: Working well with others, whether in a leadership role or as part of a team, to achieve common goals.

Technical Proficiency: Competence with relevant software, tools, and technologies specific to your industry (e.g., Microsoft Office, CRM systems, or industry-specific software).

Communication Skills: Strong written and verbal communication to effectively convey information and ideas.

WORK EXPERIENCE

Piney Woods Custom Woodworks, Jacksonville, TX 2024- current Social Media and Marketing Coordinator

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● Email Marketing: Assisting with the creation, management, and distribution of email newsletters and promotional campaigns to increase customer engagement and drive conversions.

● Social Media Management: Creating, scheduling, and posting content across various social media platforms (Facebook, Instagram, Twitter, LinkedIn, etc.) to increase engagement and brand visibility.

● Content Creation: Developing and curating content (text, images, videos) that aligns with the company’s marketing strategy and resonates with the target audience.

● Analytics and Reporting: Tracking and analyzing social media performance metrics

(likes, shares, impressions, reach, etc.) and preparing reports to measure the success of campaigns and strategies.

● SEO and Web Traffic Management: Optimizing social media posts and website content for SEO to improve search engine rankings and drive traffic to the company's website

● Event Promotion: Promoting company events, product launches, and other key activities on social media and digital platforms to maximize attendance and participation. Revolution Road Pizza, Nacogdoches, TX 2021- 2023 Manager

● Staff Supervision and Training: Hiring, training, scheduling, and supervising staff to ensure efficient restaurant operations.

● Customer Service Management: Ensuring exceptional customer service by addressing complaints, resolving issues, and maintaining guest satisfaction.

● Inventory and Supply Chain Management: Overseeing inventory levels, ordering supplies, and maintaining relationships with vendors to ensure the kitchen and bar are fully stocked.

● Budgeting and Financial Reporting: Managing the restaurant’s budget, tracking expenses, and preparing financial reports to ensure profitability and cost control.

● Health and Safety Compliance: Ensuring that the restaurant adheres to all health and safety regulations, including food safety standards and local laws.

● Operational Efficiency: Overseeing daily restaurant operations, ensuring smooth service, and optimizing workflows to increase productivity. Hargrove Enterprise Inc. Lavon, TX 2017-2021 Administrative assistant/Data Entry

● Data Input: Accurately entering data into company systems and databases from various sources.

● Database Management: Updating, maintaining, and correcting information in databases and spreadsheets.

● Verification of Data Accuracy: Reviewing, verifying, and editing data for accuracy and completeness.

● Data Processing: Processing data into reports or summaries, using software like Excel or specialized systems.

● Maintaining Logs and Records: Keeping detailed logs of data entry tasks and reporting any discrepancies.

Whole Foods Market, Dallas, TX 2010-2017 Cash Office

● Cash Handling and Reconciliation: Overseeing daily cash transactions, ensuring accurate cash handling, and reconciling cash drawers at the end of shifts.

● Bank Deposits: Preparing and processing daily bank deposits, ensuring all cash and checks are accounted for and securely transferred.

● Financial Reporting: Generating daily, weekly, and monthly financial reports on cash flow, sales, and discrepancies for management review.

● Cash Flow Management: Monitoring and managing the business’s cash flow, ensuring enough cash is available for operations, including change funds.

● Loss Prevention and Risk Management: Implementing procedures to prevent theft, fraud, and other financial losses. Investigating discrepancies and reporting irregularities.

● Compliance with Regulations: Ensuring the cash office complies with all local and federal laws regarding financial transactions, tax reporting, and banking. Home Depot, Wylie, TX 2002-2008 Head Cashier

● Compliance with Policies and Procedures: Ensuring that all cashiers adhere to store policies, including those related to cash handling, discounts, and customer interactions.

● Customer Dispute Resolution: Handling escalated customer disputes or issues regarding pricing, payments, or returns, ensuring a satisfactory resolution.

● Sales Reporting: Compiling daily sales data and cash reports for management, identifying trends or issues that may require attention

● Supervision of Cashiers: Overseeing the daily activities of the cashier team, providing guidance, support, and training to ensure efficient operations.

● Customer Service: Ensuring excellent customer service by assisting with customer inquiries, resolving issues, and handling complex transactions or complaints.

● Training and Onboarding: Training new cashiers on register systems, store policies, and customer service standards, ensuring compliance with company procedures. EDUCATION

Collin Community College, Business 2001-2002

Wylie High School, General Education May 2001

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